Butler Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

Hourly Rate: $27.32

Hourly Wage: $27.32

Job Status - Casual (0-19 hours per week)

JOB SUMMARY

As an essential part of the guest services team, is responsible to continual improve and maximize each guest's experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality that of a "personal assistant," being unobtrusive when not needed and based accordingly on hotel's standards.

Where great benefits lead to a life fulfilled.

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific Perks
Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort
Conde Nast Best Hotel in Oahu 2022
On‑site subsidized employee parking
Employee breakroom amenities
Complimentary uniform dry cleaning
Quarterly luncheon celebrations and awards
Discounted theme park tickets and rental cars
Community service opportunities

CORE WORK ACTIVITIES

Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as:

Guest names (ages of children) and contact information
Stay dates, flight information and guidance with airport arrival experience
Transportation arrangements (i.e. arrival and departure, car rental, taxi or ride sharing programs)
Concierge services (Tours, Activities, Attractions)
Food & beverage preferences, requested groceries and allergies
Room set-up preferences, housekeeping/special needs and requests

Maintain complete knowledge of and compliance with:

Familiarity with guest profiles, maintaining positive guest relations at all-times
All departmental services, policies, procedures and standards
Correct maintenance and use of equipment as intended
Maintaining supplies and all resource materials
Weather conditions (current and forecasted)
Operation of Opera (Property Management System)
Processing miscellaneous charges and payment to guest accounts
Anticipation of guest needs, prompt coordination of guest requests
Ensuring guest satisfaction (resolve guest complaints)

Perform (or have staff perform) housekeeping duties as requested:

Maintain cleanliness, sanitation and organization of guest and work areas
Unpacking, packing
Laundry, valet (light) pressing, dry cleaning to be sent out
Shoe care
Jacuzzi and Dry Sauna preparation
Dishwashing, general tidying
Schedule suite servicing and turndown time with housekeeping
Arrange and provide current copies of newspapers and magazines

Perform (or have staff perform) F&B services as requested:

Table setting (knowledge of settings, utensils etc.)
Beverage service (coffee/tea/wine)
Simple cooking or take order for F/B
Inventory, procure and replenish pantry when necessary
Customize Mugen menu, seek assistance when necessary with food & wine pairings
Run dishwasher cycle with used plates, glassware and utensils
Assist guest with serving meals
Delivery and set-up of amenities as required
Inventory and replenishment of kitchen/dining equipment

Perform (or have staff perform) Concierge services as requested:

Business services
Dining recommendations and reservations
Attractions/Activity/Tour planning and reservations
Arranging floral options
Be familiar with local events and assist with event planning
Personal shopping
Arrange spa/massage/personal grooming services
Child Care arrangements
Transportation arrangement

Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.

In addition, any other duties directed by hotels management.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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