Utility House Attendant; On-Call

Overview

[New hires are eligible to earn a $500 Sign-on Bonus after completion of 180 days of continuous employment. Promotion ends on 2/28/2026.]

• Use proper two-way radio etiquette when communicating with other employees.
• Use provided hotel software system (i.e. HotSOS) to properly track work assignments and guest requests.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to Highgate Hotel Standards.
• At the end of the shift, turn in all keys, assignment sheets, and communication devices to the Housekeeping Office.
• Report maintenance issues to Housekeeping Clerk, Supervisor, or Manager.
• Be familiar with Highgate Hotel guestroom cleaning procedures and be able to assist as needed.
• Deliver clean linen to assigned sections, if necessary.
• Pick up and deliver linen.
• Pick up and dispose of trash.
• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Deliver and stock supplies and amenities and maintain proper inventories.
• Ensure properly chemical usage.
• Keep hallways, public areas and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.

• High School diploma or equivalent
• Experience in a hotel or a related field preferred.
• Previous Housekeeping experience highly preferred.

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to properly and safely operate cleaning equipment (i.e Pool Cleaning Equipment, Carpet Extractors, Carpet Shampoo Machines, Floor Scrubbers/Buffers, Power Washers, Aerial Lifts, etc.)
• Ability to stand during entire shift.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the…