Bell Desk Ambassador; On-Call Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

Band 1H PW Front Services Bell Desk Ambassador

Primary Responsibilities:

As an integral part of a team, Bell Desk Ambassador is responsible for continuously looking for ways to improve Guests’ experience by providing exceptional guest service. Actively listen and respond positively to Guest questions, concerns, and request using the property or department standards to resolve issues, surprise & delight and build trust. Anticipate Guests’ service needs in a professional, positive and timely manner.

Including asking questions of Guest to better understand their needs and listening to Guest preference to act on them whenever possible.

Essential Duties:

Ensure that items are accurately labeled for delivery and that confidential guest information is secured

Answers Bell Desk phone within 3 rings and records guest requests on call sheet

Prepare bag pulls for scheduled departures and arrivals

Review daily business activities

Review the log book daily, and record all pertinent information in the log book

Greet and acknowledge all arriving/departing guests

Maintain cleanliness and organization of work areas and replenish desk supplies

Maintain positive guest relations at all times

Prepare arrival and departure lists using OPERA system

Perform all other duties as may be required or assigned

Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests

Ensure familiarity with all hotel services/features to respond to guest inquiries accurately

Must be highly organized, detail-oriented

The ability to handle hotel emergency procedures and situations with maturity and professionalism

Load and unload Guest personal belongings into/outof vehicle

Follow policies to inspect, secure vehicle and vehicle keys

Obey State traffic and driving regulations and hotel policies

Other Duties:

Assist other positions in the department

Working Conditions:

Indoor and outdoor open air environment with exposure to variable noise levels

Ability to stand/walk/run at least 8 hours throughout work shift

Work Hours:

Schedule will be based on operational needs.

24 hour hotel business

Flexible availability

Equipment Use:

Ability to masterfully utilize the following systems:
Opera, Microsoft Office, and other systems utilized in Front Office area.

Hotel telephone system

Mental and Physical Demands:

Must be able to handle irate guests and remain calm and friendly

Must be able to work under pressure, manage stressful situations, and multi-task

Must be able to endure various physical movements throughout the work areas

Ability to lift items up to 50 lbs.

Ability to reach up to 12 inches.

Communication Demands:

Must be able to verbally communicate in person and over the phone clearly and effectively

Must be able to follow verbal or written instructions

Minimum Qualification Requirements:

Must be proficient in English (oral and written) to effectively perform job functions

Must be able to perform general cashiering procedures

Minimum 3 years customer service or hotel experience preferred

Education:

High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.