Client Success Manager | Hybrid in Honolulu,HI Job Honolulu area,Hawaii USA,HR/Recruitment

Position: Client Success Manager | Hybrid in Honolulu, HI!

Position: Client Success Manager

Location: Honolulu, HI (Hybrid)

Pay: $75,000 to $80,000/year

Type: Full-time

LevelUpHR is seeking a
Client Success Manager
to join a growing team!

About Level Up HR

Level

UpHR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. We deliver white-glove, on-site support and proactive compliance strategies that help small and mid-sized businesses navigate complex HR challenges with confidence. Our mission is to redefine HR solutions through exceptional service, deep industry expertise, and scalable technology.

About the Role

As a Client Success Manager , you will be the primary point of contact for our PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support. This role blends relationship management, operational oversight, and strategic guidance to help clients thrive.

You’llbe part of a high-impact team that values proactive problem-solving, continuous improvement, and client success.

What You’llDo

Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships.

Oversee delivery of PEO services including payroll, benefits administration, HR support, and compliance.

Act as the escalation point for client issues, ensuring prompt and professional resolution.

Conduct regular client check-ins to review service performance,identify improvement opportunities, and ensure satisfaction.

Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions.

Educate clients on our HR and payroll platforms to maximize adoption and usage.

Monitor client KPIs and prepare reports to track service quality, retention, and engagement.

Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies.

Develop andmaintainstandard operating procedures (SOPs) for client onboarding and service delivery.

Identify opportunities to expand client use ofLevel

UpHR services and partner with sales on renewals ornew solutions.

Provide guidance on HR best practices, workforce management, and risk mitigation.

Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%).

What You Bring

2 yearsof experience in HR services, client account management, or PEO operationsareoptimalbut not required.

Strong understanding of labor laws, payroll processes, and benefits administrationa plus.

Exceptional communication, relationship-building, and client service skills.

Proven problem-solving and analytical abilities with a focus on process improvement.

Proficiency in HRIS/payroll systems and Microsoft Office Suite.

HR certifications (e.g., PHR, SHRM-CP) are a plus.

Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued.

Why You’llLove Working Here

Comprehensive benefits:
Health, dental, vision, 401(k), PTO, and more

Professional development opportunities and clear career growth paths

A collaborative, people-first culture that values innovation and impact

Work from our Mauior Oahuoffice with hybrid flexibility and occasional travel

Level

UpHR is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affi...??

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