Workers' Claims Coordinator

Career Opportunities with Pro Service Hawaii

Rated One Of Hawaii's Best Places To Work for 18 Years

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At Pro Service Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years.

Join our diverse and resilient team, and together, we'll make an impact.

At Pro Service Hawaii, we partner with thousands of Hawaii businesses to handle the HR complexity that can otherwise overwhelm them — payroll, benefits, risk management, and more. Our Workers' Compensation team sits at the center of that promise, helping injured employees navigate one of the most stressful moments of their working lives while keeping employers informed, protected, and compliant. When a claim starts well, everything downstream goes better — and that's exactly what this role is built to ensure.

As a Workers' Compensation Claims Coordinator, you'll own the first and most critical phase of every claim. From incident intake to documentation to stakeholder communication, you'll be the person clients, claimants, and vendors count on to keep things moving. This is a precision role with a human dimension — someone needs to understand both how to process a subpoena and how to talk to someone who just got hurt at work.

IN THIS ROLE YOU WILL

Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system

Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses

Manage the Service First queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately

Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations

Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness

Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

WHAT YOU'LL BRING TO THE TEAM

You're service-oriented, organized, and thrive in fast-paced environments where accuracy matters. You can juggle multiple deadlines while remaining calm and professional with claimants and clients alike. Whether coordinating with physicians or processing time-sensitive paperwork, you consistently bring both urgency and empathy.

Experience handling high-volume client communication in claims, insurance, or legal environments

Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices)

Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks

Strong written and verbal communication skills, especially under pressure

Proven ability to manage multiple priorities, stay organized, and meet service-level expectations

Comfortable working cross-functionally with external parties (e.g., clients, doctors,…