Tier 3 Network Administrator

Overview

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to help the organization technically transform its current services by leading edge technology insertions. To accomplish this, we are charged with development of new designs, its implementation, and operation of the new and/or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization for our (LANs), wide area networks (WAN), Unified Communications (UC), Video telecommunication and Streaming services.

As a Tier 3 Network Administrator, you’ll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.

• Performing System patching and IAVA patches to network routers and switches.
• Performing IOS and Software upgrades.
• Creating, reviewing, and publishing in KM system Standard Operating Procedures (SOP) for network operations.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Monitoring network performance, track usage and develop capacity planning reports.
• Developing and maintaining IP Address allocations tables.
• Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
• Using experience and knowledge articles to understand/implement potential workarounds.
• Updating knowledge articles and handling "how to" questions.
• Support KM management by entering solutions into the Solutions database.
• Facilitating engineering design data calls.
• Lead new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Working independently while providing leadership to the rest of the Network team.
• Perform Network ticket resolution and related activities, including:
• Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.).
• Use administrative access to the network to provision new switches, routers, VLANs and Krypto.
• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Completes problem resolutions associated with incident ticket(s).

• Will configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.

• Assists with development of network-related implementation and deployment documentation.
• Tests and evaluates network designs to determine whether customer requirements are met efficiently and effectively.
• Support development of testing aids for validating lab configurations or systems in the lab.
• Assists with testing and documentation for products/solutions/systems being tested.
• Lead research and testing of new or modified hardware or software products to determine performance and interoperability.
• Supports engineers or other staff in the design or implementation of new solutions.
• Lead validation of lab environment disaster recovery plans.

Required:

• IAT II certification
• TS/SCI security clearance with ability to obtain a polygraph
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

Desired:

• CCNA (Desired)

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the…