Client Services Technician

Overview

MISSION STATEMENT

Chaminade University of Honolulu offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims.

• Position Information

Title: Client Services Technician

Division: Client Services

Department: Information Technology & Services

Employment: Full Time, Non-Exempt

• Maintain the integrity of all computer workstations and baseline software on campus.
• Serve as the main point of contact for employees experiencing computer issues; coordinate with Information Technologies and Support to maximize service efficiency and availability.
• Set up workstations with computers and necessary peripheral devices; prepare and install new desktops and laptops, including loading and configuring the standard software suite.
• Diagnose and resolve computer hardware issues and baseline software functionality; troubleshoot wireless issues.
• Provide walk-in technology assistance to students, faculty, and staff; provide one-on-one end-user problem resolution via phone, in-person, and/or email.
• Manage software deployments, upgrades and updates including desktop endpoint security; maintain and perform inventory tasks.
• Provide basic support for the learning management system; manage VoIP phones and moves.
• Identify problems for escalation to the appropriate person within Information Technologies and Support.
• Maintain E-waste; document problems and resolutions with time and resources in the University’s helpdesk database.
• Call vendors for quotes and order equipment and supplies; perform other duties as assigned by the Director of Client Services.

This list of responsibilities is not exhaustive. Details relating to both essential and non-essential functions of the job are not precise and are subject to change on an as-needed basis and at the sole discretion of supervisory management.

Minimum

• Associates degree or 3 years of technical/customer service experience

Preferred

• Bachelor’s Degree in a relevant subject;
  CompTIA A+ Certification

• Strong communication and interpersonal skills; ability to interact with individuals at all levels of the university.
• High degree of diplomacy, discretion, and ability to maintain confidentiality when working with sensitive information.
• High degree of technical competency with broad knowledge of technology.
• Experience with Windows and Macintosh computers; knowledge of Active Directory, mainframe-based administrative systems and wireless networking is desirable.
• Proficiency in Microsoft Office Suite or related software.
• Organized with meticulous attention to detail; customer-oriented.
• Excellent project management skills and ability to manage multiple assignments, prioritize work and resources; ability to meet deadlines.
• Ability to work flexible hours with minimal notice; attention to detail and quality; high integrity and ethical standards.

Duties involve intermittent sitting, standing, climbing stairs, and walking inclines. Must be able to lift up to 50 pounds, walk the campus with ease, and have excellent motor skills. Must have finger dexterity. Must be able to communicate information and ideas so that others will understand.

• This is a full-time, non-exempt position. Forty hours per week (M-F) is the general rule. Additional hours or schedule changes may be required based on project cycles and workflow demands. Must be willing and able to work occasional nights and weekends.
• Performs similar, comparable or related duties as required.
• Observes all safety and health regulations and works in accordance with safe work procedures and University policies. Reports unsafe acts/conditions and injuries in a timely manner.
• Adheres to all University policies. Policies are available at the compliance/resources page or on the employee Share Portal.

Marianist Identity / Native Hawaiian & Pacific Island Serving: An expressed willingness to respect and support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform duties consistent with Marianist educational values and mission. Understanding of and respect for the University’s designation as an institution serving Native Hawaiian and Pacific Island students.