Branch Call Support Consultant

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join our Service Delivery Division. In this role, you’ll be responsible for supporting Branches, Call Center, and other departments in assisting customers with the resolution of operational inquiries and concerns. The successful candidate will be hired for the level of the position that aligns with their experience.

The annual salary range for this role is $45,500 - $59,000/yr; commensurate with experience.

Monday - Friday 8:00AM to 5:00PM (hours may vary).

• Bachelor’s degree in a business-related field, or equivalent experience required
• 3 years of progressively responsible experience in a branch environment required
• Familiarity with technology systems
• Work experience in a customer service-oriented field preferred
• Good written and verbal communication
• Able to handle confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines
• Good time management skills
• Flexible and adaptable to work various hours, days, weekends and holidays

We proudly offer a comprehensive benefits program for all employees.

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit . Mahalo for choosing First Hawaiian Bank!

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!