Field Service Representative Analyst; TS​/SCI

FIELD SERVICE REPRESENTATIVE ANALYST

Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron Eagle

X (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you’ll enable the success of the most critical government missions and the growth of a meaningful career.

As a Field Service Representative Analyst, you’ll work side‑by‑side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success.

Come help solve the world’s hardest problems.

• Provide desk‑side training to analysts
• Train analysts/operators in a classroom setting
• Embed with user groups to deeply understand workflows
• Proactively develop relationships with users at customer site and surface use case gaps
• Build initial dashboard products and assist users with building questions
• Remain current on latest platform features and capabilities
• Staff the help desk by responding to user requests and working with the Palantir engineering team to troubleshoot issues
• Consistently communicate product or user issues to the team

• Experience with Palantir platforms, e.g. Palantir Foundry, Gotham, Gaia, etc.
• Technical background with working knowledge of Python, Java, and/or JavaScript/Type Script
• Experience fusing intelligence capabilities in support of operations
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy‑to‑understand manner
• Ability to work independently and as part of a team
• Security clearance level:
  Active Top Secret with SCI Eligibility; US citizenship required
• Role requirements:
  
  5 days onsite; up to 25% travel (CONUS/OCONUS)

• Recent hands‑on experience with Palantir platforms.
• Experience briefing high‑level military stakeholders
• Military/Special Operation/Law Enforcement experience

At IEX, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

Explore a career at IEX and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.