Field Service Representative - Idstein, Germany

Field Service Representative - Idstein, Germany

Relocation assistance is provided. This role operates under German labor laws but reports to a U.S. Manager and provides technical field service support for Enterprise LMR networks across the EMEA region, primarily for U.S. DoD Federal Government customers (Army, Air Forces, and Navy).

Motorola Solutions is a global technology company focused on connecting people and protecting people, property, with a mission to support safer communities. This position supports federal government customers and interfaces with presale and post-sale project activities in the US Federal Government Markets Division (USFGMD).

• Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.
• Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, Africa, and other locations.
• Perform installation and removal of trunked and conventional LMR systems at assigned locations.
• Operate and maintain equipment for trunked and conventional LMR systems.
• Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and related equipment for LMR systems.
• Provide on-site response, infrastructure equipment repair, local technical support, and Network Preventive Maintenance for Motorola ASTRO 25 LMR systems.
• Serve as the primary point of contact for customer resolution and manage escalated issues to successful resolution.
• Communicate project updates to customers and handle minor administrative actions; report scope issues to the supervisor.
• Provide user refresher training, including first echelon field training for subscribers and trunked radio infrastructure.
• Promote Motorola Service and Sales portfolios to meet customer communication needs; ensure on-time delivery and effective multi-tasking across systems.
• Support established Service Level Agreements (SLA) and provide administrative reports for contracts and management requests.
• Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards; document using the FSED automated MCM Comm Shop 360 program or successor.

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
• Minimum 3 years of Radio Frequency (RF) experience and at least 2 years of Networking (WAN/LAN) experience; education or work experience may be substituted.
• Certified technician or equivalent qualification in industrial engineering.
• Strong knowledge of Motorola Solutions P25 Trunking Network Systems and of Motorola radio systems and customer applications.
• Strong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support.
• Solid working knowledge of RF theory and proficiency with hardware and software tools for RF and Networking equipment.

• Ability to obtain a U.S. government security clearance and relevant position certifications (form 86).
• Must possess a valid U.S. Passport and U.S. driver’s license; willingness to travel up to 50% across all of EMEA.
• An EU driver’s license is a plus; relocation is provided for this role.

• Strong interpersonal and communication skills; proficiency in spoken and written English.
• Proficiency with MS applications and Google tools.
• One or more of the following certifications:
  CompTIA Network+, Security+, MCSE, or CISSP.
• Sound judgment, decision-making, and problem-solving abilities; ability to work flexibly and in a team.

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Target Base Salary Range: $55,000 - $65,000 USD

Pay within this range varies based on knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are committed to an inclusive and accessible recruiting experience. To request an accommodation, please complete the Reasonable Accommodations Form.