IT Manager - Honolulu

Job Purpose/Summary

Young Brothers LLC is seeking a motivated and skilled IT Manager to support daily IT operations. This role coordinates infrastructure, help desk and end‑user support, application support, cybersecurity activities, and business systems support. The IT Manager supervises help desk staff and ensures timely and effective resolution of technical issues across the organization.

Reporting to the Information Technology Director, this position supports the execution of established IT plans and priorities, helping maintain secure, stable, and reliable technology systems.

• Infrastructure Operations: Support ongoing maintenance, configuration, and optimization of the company's IT infrastructure, including networks, servers, systems, and software applications. Ensure availability, performance, and security of IT assets.
• Security and Compliance: Support implementation of cybersecurity controls, maintain compliance with applicable industry regulations and standards such as NIST, participate in security assessments, audits, and vulnerability testing, and assist with incident response efforts.
• Data & AI Strategy: Work closely with the IT Director to support the organization’s data governance and AI integration strategy, ensuring accuracy, security, compliance, and responsible use.
• Cloud Computing: Support administration of cloud platforms (e.g., AWS, Azure) to enhance scalability, flexibility, and cost‑effectiveness; migrate on‑premises workloads to the cloud and leverage cloud‑native technologies to modernize IT infrastructure.
• Team Leadership: Supervise and mentor a team of IT service desk and system engineering staff, providing guidance, support, and professional development opportunities.
• Vendor and Asset Coordination: Coordinate with vendors for routine service requests and issue resolution, maintain IT inventory records, and assist with tracking hardware and software assets.
• Budgeting and Cost Control: Assist in budget planning and cost tracking, monitor expenditures, and provide reporting to ensure alignment with approved budget.
• Help Desk Support: Supervise the help desk team, provide technical support and troubleshooting assistance to end‑users, maintain IT policies and procedures, and manage on‑call rotation.
• Disaster Recovery and Business Continuity: Support development and testing of disaster recovery and business continuity procedures to minimize downtime and risks.
• Change Management: Enforce change management processes for IT systems and infrastructure.
• Leadership: Lead activities assigned by the IT Director and/or projects to improve IT infrastructure and business systems, foster a safe and ethical culture, comply with company policies (including EEO, non‑discrimination, harassment, and ethical conduct), communicate goals, and provide direction to achieve core values, mission, and safety vision.

• Occasional travel to outer islands for support to port locations.
• Occasional travel outside Hawaii for training and meetings.
• Required to be on call for after‑hours help desk support in a rotating schedule.
• Perform other duties as assigned.

• Strong technical expertise in networking, systems administration, cybersecurity, and cloud computing.
• Excellent communication and interpersonal skills; ability to collaborate with cross‑functional teams.
• Strategic thinker able to translate business needs into actionable IT initiatives.
• Solid understanding of IT governance, risk management, and compliance frameworks (e.g., ISO 27001, NIST, CMMC).
• Strong understanding of data management practices, including SQL, ETL, data warehouse concepts; ability to guide teams in implementing data pipelines and using tools such as Microsoft Fabric.
• Professional certifications such as CISSP, PMP, AWS/Azure are preferred.
• Commitment to continuous learning and professional development in information technology.

Bachelor's degree in Business Administration or Management Information Systems and 5–10 years of IT management experience; experience in the marine industry is a plus.

Work is mostly performed in a 24‑hour/365‑day office…