IT Specialist

IT Specialist (0096712T) | University of Hawai'i page has loaded.

Full-Time Permanent

Job Number

Division

Client Service and Operations Center

05/08/2026

Closing Date

5/22/2026 3:00 PM Hawaii

Position Number:

0096721T

Title:

IT Specialist

Position Number: 0096712T

Hiring Unit:

Information Technology Services, Client Service and Operations Center

• Provides assistance with defining user interface (UI) specifications based on best practices and in accordance with overall website design and requirements.
• Collaborates on developing UI and user experience (UX) with customers and document functional descriptions which describe the website to be developed and the business solution to any problems identified.
• Converts conceptual designs into visual mockups, wireframes, or prototypes.
• Assists with designing and implementing front end UIs for new and existing web applications and websites according to specifications while incorporating usability concepts and ADA requirements.
• Assists with the design, implementation, and support of page templates for use in the ITS-supported content management system (CMS).
• Assists with training and creating documentation for CMS users.
• Develops images and graphics in collaboration with web developers and/or content creators to support website designs
• Applies advanced graphic design theory, including hierarchy, color theory, and grid systems, to create intuitive UI components (e.g. custom icons, navigation menus, and call-to-action buttons)
• Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
• Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.
• Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.
• Assists with development, formulation, and documentation of operating procedures for Client Service and Operation Center (CSOC).
• Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
• Other Duties As Assigned

• Possession of a baccalaureate educational degree in Creative Media, Graphic Design, Computer Science or related field and 0 years of progressively responsible professional information technology experience with responsibilities for website and application design; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of website and application design demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
• Functional knowledge and understanding of technology, systems, hardware and software associated with web site and application design.
• Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of website and application design.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Demonstrated proficiency in creating visual mockups, wireframes, and/or prototypes using associated software (i.e. Figma, Sketch, Penpot, or Lunacy).
• Knowledge of user interface and user experience design.
• Functional knowledge of web content management systems (i.e. Wordpress, Drupal, Cascade, or similar).
• Knowledge of usability concepts and ADA requirements for web-based applications and websites.
• Knowledge of graphic design concepts and theory.
• Demonstrated proficiency in incorporating graphic designs into web sites to enhance the user interface.
• Ability to work a variable work schedule and to work outside normally scheduled work hours including day, night, weekend, and/or holiday hours, as directed.
• Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English.
• Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals and other resources.

• Demonstrated knowledge and experience with higher education website design and development.
• Experience with visual mockups and design.
• Knowledge of Adobe Illustrator or similar graphic design software.

; itsadmin

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Employment is contingent on satisfying…