IT Manager

Job Description

Job Purpose/

Summary:

Young Brothers LLC is seeking a motivated and skilled IT Manager to support daily IT operations. This role is responsible for coordinating infrastructure, help desk and end‑user support, application support, cybersecurity activities, and business systems support. The IT Manager supervises help desk staff and assists in ensuring timely and effective resolution of technical issues across the organization.

Reporting to the Information Technology Director, this position supports the execution of established IT plans and priorities, helping maintain secure, stable, and reliable technology systems.

• Infrastructure Operations:
  Support the ongoing maintenance, configuration, and optimization of the company’s IT infrastructure, including networks, servers, systems, and software applications. Ensure the availability, performance, and security of IT assets.

Security and Compliance:
Support the implementation of cybersecurity controls designed to protect sensitive information and systems. Assist in maintaining compliance with applicable industry regulations and standards such as the National Institute of Standards and Technology (NIST) by following established policies and procedures. Participate in security assessments, audits, and vulnerability testing activities to help identify and remediate risks. Assist with incident response efforts for IT security or infrastructure events, including documentation, root cause analysis support, and tracking corrective actions.

• Data & AI Strategy:
  Work closely and collaborate with IT Director to support the organization’s data governance and AI integration strategy, ensuring accuracy, security, compliance, and responsible use.
• Cloud Computing:
  Support administration of cloud platforms as directed (e.g., AWS, Azure, etc.) to enhance scalability, flexibility, and cost‑effectiveness. Migrate on‑premises workloads to the cloud and leverage cloud‑native technologies to modernise IT infrastructure.
• Team Leadership:
  Supervise and mentor a team of IT Service desk and system engineering staff, providing guidance, support, and professional development opportunities. Foster a collaborative and innovative work environment that encourages continuous learning and improvement.

Coordinate with vendors for routine service requests and issue resolution. Maintain IT inventory records and assist with tracking hardware and software assets.

• Budgeting and Cost Control:
  Assist in budget planning and cost tracking. Monitor expenditures and provide reporting to ensure alignment with approved budget.
• Help Desk Support:
  Supervise the help desk team and provide technical support and troubleshooting assistance to end‑users, ensuring prompt resolution of IT‑related issues. Maintain IT policies, procedures, and documentation to streamline support processes. Manage on‑call rotation with IT team and are required to be on call in rotating schedule.
• Disaster Recovery and Business Continuity:
  Support development and testing of disaster recovery and business continuity procedures to minimise downtime and mitigate risks to the organization’s IT infrastructure and operations.
• Change Management:
  Enforce change management processes for IT systems and infrastructure.

• Lead activities assigned by the IT Director and/or projects to improve IT infrastructure and business systems and develop new or enhanced business applications and data systems.
• Be a leader for “Speak Up”, including encouraging peers and staff to exhibit a safe and ethical culture.
• Understands and complies with Company policies and procedures, including but not limited to EEO, Non‑Discrimination, Harassment, and Saltchuk Code of Ethical Business Conduct.
• Effectively communicates regional/department goals and objectives.
• Provides direction and leadership to achieve company Core Values, Mission and Safety Vision.

• Occasional travel required to outer islands for support to Port locations.
• Occasional travel outside Hawaii may be required for training and/or meetings.
• Required to be on call for after‑hours help desk support in a rotating…