Senior Research​/Data Analyst

We’re looking for a Senior Research / Data Analyst to lead customer research and advanced data analysis initiatives that directly inform business strategy. This role is ideal for someone who enjoys turning complex data into clear insights, mentoring others, and partnering with stakeholders across the organization.

• Lead the design, execution, and analysis of customer research studies, including surveys, focus groups, and market research initiatives
• Perform advanced statistical analysis using tools such as SAS and/or SPSS
• Manage ongoing customer satisfaction and transaction reporting for residential and commercial customers
• Design and validate surveys to ensure accuracy, reliability, and business relevance
• Translate complex findings into clear, compelling insights for business and leadership audiences
• Mentor and advise analysts on research design, analytics, and presentation best practices
• Partner with internal teams and external vendors to support research and evaluation efforts
• Support regulatory and information requests with accurate, well-documented analysis
• Contribute to emergency response and business continuity initiatives as needed

• 7+ years of experience in data analysis, research, or analytics-driven roles
• Strong expertise in SAS and/or SPSS, including the ability to train others
• Deep understanding of survey design, statistical analysis, and data validation
• Experience working with large, complex datasets
• Excellent written and verbal communication skills, including executive-level presentations
• Background in customer research, market research, or program evaluation
• Advanced degree in statistics, economics, marketing, engineering, or a related field (preferred)