Business Process Analyst

Business Process Analyst

Date:

May 20, 2026

Location:

Honolulu, Hawaii (HI), US, 96817

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.  

 BRIEF POSTING

DESCRIPTION:

The P JA ADMINISTRATION Department of the P ENVIRONMENTAL Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.  Investigates business systems, identifies options for improving business systems and bridges the needs of the business with the use of technology as applicable.  Works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to processes, policies and systems;

in order to re-engineer processes used to increase productivity and capability. Completes analysis to understand business problems and opportunities in the context of the requirements and works with the business to recommend solutions that enable the organization to achieve its goals.

ESSENTIAL FUNCTIONS:

+  In support of continuous improvement goals and objectives, leads and participates in projects and studies to improve existing practices, procedures, programs, policies, and training curricula and materials.  Provides leadership and serves as a role model for continuous improvement behaviors.  Elicit complex process definition and requirements (business, functional, non-functional, and technical) using interviews, process analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

+  Conduct feasibility studies to develop recommendations for implementation of new and/or re-engineered processes, and, where appropriate, the introduction of automation. Assist with re-engineering and/or streamlining of business processes and the development of the needed justification for change (people, process, technology, and culture).

+  Create, maintain and improve the universal enterprise business process analysis framework, methodology and process analysis standards and associated artifacts; while making it available to the organization and providing training as needed. Proactively communicate, collaborate, train, and build alignment between internal customers to analyze and act upon information needs and requirements, and deliver and maintain/enable others to maintain process analysis artifacts as needed and valued to the organization.

+  Create, maintain and improve the knowledge base and tools established by the Environmental Department, including information management within the Department's intranet site and collaboration work spaces.

+  Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

+  Working knowledge of technology automation (i.e., personal computers and/or mainframe systems) and related software applications (i.e., process management and productivity tools, etc.).

+  Working knowledge of continuous improvement principles,…