Cyber Operations Analyst - Oahu

We recognize our competitive advantage—our people. Hawaiian Electric Company values integrity, excellence, teamwork, environmental stewardship, and community commitment. We invest in employees by providing opportunities for challenge and advancement and offering a competitive compensation package.

Serves as a technical specialist responsible for monitoring, operating, and troubleshooting the network and security status of all components comprising Hawaiian Electric networks, systems, and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring.

• Perform proactive monitoring of system and network alarms and alerts to identify components that may cause degradation or failure.
• Perform security monitoring, fault isolation, and diagnostic functions, including real‑time corrective actions. Use network and system management platforms to remotely access and analyze systems, nodes, and devices.
• Interface with functional users, NOSC support personnel, and management for routine and reactive monitoring; execute reporting and data input for NOSC operations and ticket management.
• Maintain inventory in conjunction with the Desktop Services Section, ensuring adequate maintenance coverage.
• Document data and telecommunication networks, servers, software, and service configurations; update and maintain configuration tables and drawings.
• Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
• Participate in company emergency response activities as assigned.

• Knowledge of a wide range of communications concepts, principles, and practices, and of communications equipment including IP routers, switches, firewalls, LAN/WAN components, and other sub‑systems.
• Knowledge of IT principles normally acquired through college‑level courses or equivalent experience.
• Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services, and system architecture protocols.
• Knowledge of trouble‑ticketing systems and performance/trend analysis tools.
• Knowledge of telecommunications areas such as cryptographic systems, computer security, and access control procedures.
• Knowledge of automation tools including Python scripting and API use.

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Effective verbal and written communication skills with peers, users, and management.
• Analytical, organizational, and conceptual skills to handle multiple tasks simultaneously.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• Aptitude for learning, identifying problems, and finding solutions.

• Three years of practical experience with IT systems and telecommunications hardware, including some experience with network installation, administration, and troubleshooting.

Role: Professional

Number of Vacancies: 1

Location: Honolulu – Oahu

Hiring Range: $72,500.00 to $88,800.00

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. It complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543‑4848.