Operations Center Analyst

Position: ZeroEyes Operations Center Analyst
# Zero Eyes Operations Center Analyst Department Operations Employment  Type Full-time

Location

Conshohocken, PA / Honolulu, HI###
** Job Overview:
** As a Zero Eyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.

The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.###
** Emergency Management Responsibilities:
*** Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.
* Able to verbally facilitate information to first responders during high-stress situations.
* Able to communicate effectively in a team environment during high-stress situations.
* Understand and verbalize map locations and person descriptions in time-sensitive situations.
* Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
* Able to follow operational reporting procedures.
* Able to work a shift schedule (1st and 2nd shift available).###
** Technology Responsibilities:
*** Learn and comprehend the following Technology concepts with enthusiasm:
Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.
* Able to learn skills necessary to maintain 24/7 uptime of all Zero Eyes systems.
* Able to learn skills to troubleshoot Zero Eyes systems.
* Able to articulate feedback to the Research and Development team on AI Model performance.
* Work diligently in the Zero Eyes Ticketing system to track outstanding technical issues.
* Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by Zero Eyes).###
** Customer Support Responsibilities:
*** Able to learn and comprehend Zero Eyes Customer Support procedures with enthusiasm.
* Able to articulate Zero Eyes response procedures in accordance with our SOPs to customer personnel.
* Able to communicate effectively with customer personnel to ensure they are able to receive Zero Eyes notifications.
* Able to follow Zero Eyes Testing procedures for events such as:
Active Shooter Drills, Test Notification checks, pre-production testing, and more.
* Manage upcoming customer requests and events with organizational resources.
* Able to provide feedback and important account data to the Zero Eyes Customer Success team.###
** Requirements:
*** No jerks
* Self-starter
* Task-oriented
* Enthusiasm for learning
* All in all the time###
*
* Preferred Experience:

*** Military* Law Enforcement
* Public Safety## Apply for Zero Eyes Operations Center Analyst at Zero Eyes
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