Technical Solutions Analyst

This role will provide hardware and software support to our employees via phone, email, and onsite. The analyst will be required to ask appropriate questions to help diagnose and resolve issues. Escalate unresolved issues to the appropriate resources. Must enjoy working with employees with various backgrounds, experience and computer knowledge, have a solid understanding of current operating systems and applications, and enjoy working on a team.

Essential Functions

• Provide remote and on-site support
• Manage Help Desk tickets and escalations
• Manage critical issues
• Document customer interactions and internal procedures
• Training users on best practices
• Special projects as required
• 1 to 3 years in related field
• Experience in IT preferred

Education

• Four years of College resulting in a Bachelor's Degree or equivalent
• Degree in Computer Science or Information Technology preferred

Certifications, Accreditations, Licenses

• Must possess a valid driver's license
• A+ Certification preferred

Special Knowledge,

Skills and Abilities

Knowledge and experience with Windows Operating Systems

Supervisory Resposibility

No Supervisory Responsibility

Salary Range: $55k-$77k