Business Sales Architect IV

Job Purpose

This role plays a critical part in driving business growth for Hawaiian Telcom business customers by leveraging technical expertise to align customer needs with innovative technology solutions. Reporting to the Manager – Sales Architects, Sales Architects play a key role in pre‑sales activities, collaborating with clients to understand their requirements and crafting compelling solutions that drive positive business outcomes. The position requires a blend of technical proficiency, strategic thinking, and effective communication skills to successfully position and sell the company’s technology offerings.

• Solution Design and Architecture
  • Collaborate with clients to understand their business challenges and goals.
  • Design and present technology solutions that align with customer needs, ensuring seamless integration with existing systems.
  • Work closely with the technical team to translate customer requirements into actionable plans.
• Sales Support
  • Act as a technical liaison between the sales team and customers, providing insights into the feasibility and benefits of proposed solutions.
  • Support the development of sales proposals and technical documentation.
  • Assist in the preparation and delivery of product demonstrations.
• Customer Needs Assessment
  • Conduct in‑depth assessments of customer needs, ensuring a thorough understanding of their objectives and pain points.
  • Collaborate with the sales and product teams to tailor solutions that address specific customer requirements.
• Technical Leadership
  • Stay informed about the company’s technology stack and updates.
  • Provide technical guidance to the sales team, ensuring a deep understanding of the technical aspects of the products and services offered.
• Project Coordination
  • Work closely with project managers and delivery teams to ensure a smooth transition from sales to implementation.
  • Provide ongoing support to customers during the post‑sales phase.

Minimum of 12 years of experience in roles such as Sales Engineer, Solutions Architect, or a similar position, with a focus on supporting customer needs and outcomes using company technologies.

Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.

• Relevant certifications in the Hawaiian Telcom technology stack.
• Sales or technical certifications in related fields.

• Technical Skills
  • Proficiency in system design, cloud computing, architectural frameworks, security and networking technologies that include Cisco, Palo Alto, Arista, Fortinet, EMC, and other prevailing customer hardware.
  • In‑depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud).
  • Familiarity with programming languages, databases, and enterprise IT infrastructure.
• Networking Expertise
  • Extensive experience in designing and implementing network solutions for large‑scale environments.
  • Knowledge of network protocols (TCP/IP, DNS, DHCP), security, and performance optimization.
  • Certifications:
    
    CCIE, CCNP, JNCIP, or equivalent.
• Sales and Customer Focus
  • Proven experience in a customer‑facing technical role, understanding and addressing customer needs through technology solutions.
  • Ability to effectively communicate the value proposition of company technologies to clients.
• Communication Skills
  • Excellent written and verbal communication skills.
  • Ability to convey technical concepts to both technical and non‑technical stakeholders.
• Leadership Skills
  • Proven leadership and collaboration skills.
  • Strong problem‑solving and strategic thinking abilities.

This position does not have any supervisory responsibilities.