Customer Service & Tech Support Security Clearance

Position Overview

TQI Solutions is seeking a Customer Service & Technical Support Specialist to support our customer in Honolulu, Hawaii. In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations. We prioritize work‑life balance, offer excellent benefits, and provide career growth opportunities.

• Full‑time, onsite, exempt.
• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines, working closely with end users and applying strong soft skills to ensure multiple technologies function together effectively.
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training; diagnose and resolve technical issues and support analysis of work processes.
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies.
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation.
• Support multiple functional areas including systems design, system and network administration, programming or analysis, IT support, and IT consulting.

• Broad understanding of technology paired with strong business awareness and effective communication skills.
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis.
• Minimum of 4 years of IT project management or related IT experience.
• CompTIA Security+ certification required, must be obtained prior to start date.
• Active U.S. government security clearance required.
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable.

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

TQI Solutions, Inc. is a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.