IT Systems Technician

Overview

Responsible for deploying, maintaining, and supporting the company’s computing, network, and server infrastructure while performing tasks in alignment with company standards and security/compliance requirements.

• Deploys, configures, and maintains employee computing devices
• Provides hardware and software support to users
• Provides hardware and software support on network systems
• Provides server and infrastructure support
• Provides maintenance support for the company websites and communication systems

• Organizes own work effectively and prioritizes tasks based on operational needs
• Works independently and collaboratively with others as part of a team
• Adjusts work priorities in response to changing circumstances
• Understands how work affects other employees and departments
• Devises effective solutions based on general goals and objectives of the function

• Possesses general work-related skills consistent with completion of a high school program, including written and verbal communication skills, computational and computer skills, and mathematical knowledge
• Possesses foundational understanding of network, server, and employee computing device operations and system designs
• Demonstrates growing familiarity with company security and compliance standards

• Assembles and upgrades employee computing devices, including memory, storage, and other hardware components
• Diagnoses and troubleshoots network hardware and connectivity issues
• Monitors and maintains server performance, availability, backups, and critical services according to standards
• Applies software updates, patches, and configuration changes across devices, network, and server systems

Driver’s license

• Effectively communicates complex and/or technical information to co-workers and others
• Exercises tact and diplomacy in resolving mild conflicts or disagreements
• Effectively communicates information in written (including electronic) correspondence
• Effectively conveys technical information to non-technical audiences

Pay Range: $30.59 - $36.84 per hour

An annual incentive bonus with an earning potential of 10% of base pay.