Desktop Field Technician

Overview

We are actively hiring a Desktop Field Technician to support enterprise users across multiple locations. This role is responsible for PC builds, deployments, troubleshooting, and conference room technology support, while maintaining high service standards and strong customer relationships.

This is a field-based position, requiring travel between sites—a valid driver’s license and personal vehicle are required.

• Acquire PCs and conference room equipment from warehouse locations.
• Stage, image, and build devices using standard configurations.
• Deploy and install desktops, laptops, and peripherals at user sites.
• Support 30–40 PC builds per month per technician.
• Perform equipment moves, adds, and changes.
• Install and support AV systems including widescreen TVs, projectors, and video conferencing systems (e.g., Polycom).
• Troubleshoot conference room issues.
• Diagnose and resolve hardware and software issues.
• Support Windows OS and business applications (Microsoft Office, Adobe).
• Troubleshoot printers (networked and local) in enterprise environments.
• Provide Service Desk support and onsite user assistance.
• Maintain accurate inventory of PCs and equipment.
• Track incidents, service requests, and completed work.
• Document processes and support procedures.
• Assist with asset disposition and e‑waste management.
• Perform hardware installations and upgrades.
• Conduct technical research on recurring issues.
• Contribute to special projects as needed.

• Experience in desktop support, hardware troubleshooting, and Windows environments.
• Strong customer service and communication skills.
• PC imaging and deployment experience.
• Printer setup and troubleshooting skills.
• End-user support experience in enterprise environments.
• Ability to manage workload independently in a field setting.
• Valid driver’s license.
• Reliable personal vehicle.
• Willingness to travel between sites.

Contract position based out of Honolulu, HI. Fully onsite.

$25.00–$25.00/hr.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This position is anticipated to close on Jun 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.