Desktop Field Technician

Aloha! One of Hawaii's utility companies is seeking a Desktop Technician to support one of their long-term contracts. This opportunity does stretch across Oahu, Big Island, and Maui (total of 4 technicians; 2 on Oahu, 1 on Maui, and 1 on Big Island). Pay is different for each island and commensurate on experience.
Description
Responsible for acquiring PCs and conference room equipment from the Company's warehouses, securely staging, and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs. Average monthly volume of PC builds, conference room equipment deployments, moves, and replacements: 30 - 40 builds per month per tech, conference room troubleshooting anticipated to be 10 x per month per tech, moves and replacements of client staff average 30 per month per technician.
General Services
The scope of work shall be defined by the Company and may include but not limited to:
Hardware/software maintenance and troubleshooting
Hardware/software installs
Data entry - which includes updating in a timely manner and adhering to processes for documenting work performed (such as requests and incidents).
Hardware moves
Problem research
Documentation of various Desktop Support Services processes
Service Desk support
Special projects
Inventory
E-waste
Support
As part of the proposed desktop services, the Contractor must respond and resolve the incident as follows:
Severity 1 (High):
- Urgent. Entire workgroup or mission-critical system is down. A technician will call back the user within 15 minutes and be on user-site within 2 hours and resolve the problem within 1 hour.
Severity 2 (Medium):
- Serious problem, not necessarily affecting an entire workgroup. A technician will call back the user within 30 minutes and be on user-site within 4 hours and resolve the problem within 2 hours.
Severity 3 (Low)
- Incidents that need assistance before end of day. A technician will call back the user within 60 minutes and be on user-site within 6 hours and resolve the problem within 3 hours. If problem is reported at 4pm, we will negotiate with the internal requester that the problem be resolved on the next business day. Otherwise, we would escalate the severity level.
Additional Skills & Qualifications
Experience installing, configuring, and troubleshooting networked and locally connected printers in an enterprise environment.
Proficient in supporting commonly used business applications, including Microsoft Office and Adobe, with the ability to troubleshoot and assist end users.
Working knowledge of audio visual electronics used in conference rooms, including setup, connectivity, and basic troubleshooting.
Experience supporting conference room technologies such as widescreen TVs, projectors, and video conferencing systems (e.g., Polycom), including setup and issue resolution.
Technicians must have the ability to effectively communicate with all levels of the organization, both verbally and in written communication.
Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift up to 60 pounds
Basic knowledge of safety issues associated with electrical equipment is required
Nice to Have
Working knowledge of A+ or equivalent is strongly desired.
Work Environment
3-year duration
Business

Hours:

730am-5pm (includes a 1-hour lunch break)
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employe…