Service & Delivery Technician III

Service & Delivery Technician III What you will be doing

You will be providing IT Support to our Safeway stores in and around Honolulu, HI and in surrounding areas such as Ewa Beach, Mililani, Aiea, and Kailua. You will deploy equipment and install new hardware and software, work with computers, printers, POS systems, scales, and network servers, and perform break‑fix repair on devices.

The position will be based in Honolulu, HI with approximately 25% travel to the outer islands (Oahu, Maui, Kauai).

• Support standard hardware platforms and systems installed throughout Safeway
• Repair all approved standard technology hardware including PC/Server hardware, network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot resolution
• Installation of new hardware and software
• Provide customers with IT support and meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems and support issues with computer systems
• Interface with all corporate IT groups for on‑site support and technology resolutions
• Adhere to repair standards and service levels established
• Driving required for this Zone Service Area

• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations (for remote locations)
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, and on‑call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

• High school graduate, BA/BS degree preferred, or 3+ years of technical/training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ years of technical systems and 2+ years of technical support experience
• 2+ years’ experience with retail store systems, technology systems and hardware preferred
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred
• Must have a good, safe driving record and a reliable vehicle for this position

• Work may be performed in a temperature‑controlled environment
• Must sit, stand, or walk for extended periods of time
• May spend long periods at a desk or computer terminal
• Will use keyboards, telephone, and other office equipment during normal workday
• Stooping, bending, twisting, and reaching may be required to complete job duties
• Workday is fast‑paced; some evening and weekend work may be required
• Must be able to lift up to 50 pounds of equipment, with some twisting and turning during installations

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.