Deputy Operations Manager

Job Description

SOSi is looking for a forward-leaning Deputy Operations Manager to drive impactful, high-visibility IT solutions at Joint Base Pearl Harbor-Hickam in Honolulu, Hawaii. Supporting USINDOPACOM and over 5,000 users across the Pacific theater, this role is at the center of solving complex technical challenges that power real-time, mission‑critical Command & Control (C2) operations. If you thrive in fast-paced environments where innovation meets national security, this is your opportunity to make a global impact.

• Serve as the Operations Deputy and act as Operations Person-In-Charge when required.
• Assist with planning and oversight of Operations activities within the AOR.
• Support the Operations Branch Chief in communications with adjacent branches to achieve service delivery and capability goals.
• Lead and direct engineers, administrators, analysts, and technicians to ensure IT systems, network devices, applications, and protocols are operational and secure.
• Coordinate, identify, and prioritize operations projects/assignments.
• Organize internal and external resources for initiatives.
• Communicate and manage operations workflow and duties through meetings, briefings, and other methods.
• Validate operational status of capabilities and services; communicate status and changes to leadership and stakeholders.
• Ensure incidents are captured, tracked, escalated, and resolved; manage incident communication and response.
• Participate in analysis and solution development, especially for implementation, operations, and maintenance.
• Evaluate new services, technologies, software, tools, and devices to improve monitoring and remediation capabilities.
• Assist with supervisory and administrative oversight of direct reports, including recruiting, onboarding, direction, guidance, and training.
• Evaluate and improve work processes; propose and implement approved recommendations.
• Collect and summarize accomplishments, issues, and concerns.
• Validate Operations RFIs and resource impacts; oversee change and configuration management.
• Provide structure, oversight, and direction for special projects.
• Oversee compliance with custody and ownership of government equipment and components.

• An Active in-scope SECRET clearance.
• 10+ years of experience in systems/network administration and enterprise IT service center operations.
• DoD 8570 IAT-I compliant (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP)
• Comprehensive knowledge of modern IT solutions and capabilities.
• Able to support 24/7 operations (including support to exercises), when necessary.
• Able to follow instructions and work both independently and in a (distributed) team environment.
• Prior supervisory experience, attention to detail, and able to communicate effectively, verbally & in writing.

• DoD 8570 IAT-II compliant (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, or SSCP)
• Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware)
• Well-versed in Department of War (DoW) protocols, procedures and regulations.
• Previous experience (installations, troubleshooting, support) with virtual infrastructure solutions (e.g., VMware/Citrix VDI.)
• Prior experience with JIRA, Solar Winds, Forcepoint, Juniper and/or Palo Alto technologies a plus.
• Awareness of C2 applications.
• Awareness or experience with ITIL framework and ITIL best practices.

Work Environment:

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends.
• Target Salary Range: $139,242 to $184,354.

Working at SOSi:
All interested individuals will receive consideration and will not be discriminated against for any reason.