HR – Process Analyst

Location: Kahului, Hawaiʻi

Department: Operations

Employment Type: Full-Time, Exempt

Annual Compensation: $85,000.00-$ based on experience.

Alpha Inc. is looking for a Process Analyst who can walk into messy, moving parts and turn them into clean, usable systems.

This is not a “write documents no one reads” kind of role.

This is a listen-hard, ask-better-questions, connect-the-dots, build-the-playbook kind of role.

You’ll work across all departments to understand how work actually gets done, where things break down, and how to make processes clearer, smarter, and easier to follow. You’ll turn tribal knowledge into practical SOPs, vague handoffs into clear ownership, and everyday frustrations into better ways of working.

If you’re the kind of person who sees a gap and thinks, “We can fix this,” instead of waiting for someone else to point it out — keep reading.

Alpha Inc. is a locally owned Hawaiʻi company built on heavy civil construction, water well drilling, underground utilities, concrete, renewable energy, and infrastructure work that impacts island communities for generations. We’re growing, evolving, and investing in better systems, stronger teams, and smarter ways to deliver high-quality work.

Leading with Heart — We lead with humility, empathy, respect, and care for people.

Strength in Unity — We win as one team, across departments, divisions, and jobsites.

Alpha Mentality — We bring grit, accountability, curiosity, and the drive to keep getting better.

As Process Analyst, you’ll help make those values operational — not just words on a wall, but habits built into how work gets done.

As Process Analyst, you’ll be a builder of clarity. You’ll study workflows, talk to the people doing the work, identify breakdowns, and create processes that people can actually use.

• Analyze current workflows across Operations and cross-functional departments to identify inefficiencies, bottlenecks, duplicated work, unclear ownership, and missing steps.
• Map current-state and future-state processes using SOPs, flowcharts, process maps, checklists, and other documentation tools.
• Translate input from multiple stakeholders into clear, practical, step-by-step procedures that help people do the work correctly and consistently.

• Create SOPs that are simple, specific, and field-ready — not overly complicated, not full of corporate fluff, and not dependent on someone having to explain the document every time.
• Ensure processes clearly define who owns what, when steps happen, what systems are used, and how success is measured.
• Maintain documentation so process changes are current, accessible, and communicated to the right people.

• Work with all departments to understand how one process affects another.
• Anticipate ripple effects before changes are rolled out.
• Help teams align around shared workflows, clean handoffs, and common expectations.

• Conduct root cause analysis to understand why problems are happening, not just where they show up.
• Recommend process improvements that reduce waste, improve productivity, strengthen accountability, and support Alpha’s growth.
• Support the implementation of digital tools, automation, LMS platforms, Confluence-style knowledge bases, dashboards, or other systems that make work easier and more consistent.

• Help explain, present, and train others on new or updated processes.
• Partner with leaders and team members to make sure people understand not only the “what,” but the “why.”
• Support continuous improvement meetings, workshops, and follow-ups to keep momentum moving.

• Create reports, dashboards, or tracking tools that help measure whether process changes are working.
• Monitor KPIs and operational metrics after implementation.
• Use data, feedback, and real-world observation to refine processes over time.

You’re organized without being rigid. Curious without being intrusive. Detailed without losing the big picture. You can sit with a department…