IT Infrastructure Analyst​/Senior IT Infrastructure Analyst - Oahu

Position: IT Infrastructure Analyst and Senior IT Infrastructure Analyst (Professional)

Job Function: Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the distributed computing environment, including server/desktop operating systems, network infrastructure, voice and data communication systems. Provides level two technical support to the department and user community. Participates in integration of corporate networks.

• Plans, researches and directs the installation, configuration, maintenance, operation and optimization of business IT systems, services, users and software configurations including Windows, Unix servers, LAN/WAN, desktop applications, storage system and supporting infrastructure.
• Serves as primary support for systems to meet organization‑agreed service agreements; responsible for patching, regular maintenance, inventory/capacity management, monitoring and event resolution. Available beyond core business hours for emergency support and after‑hour maintenance.
• Collaborates with internal customers and team members to create solutions for business IT requests, including hardware, software and processes.
• Researches and upgrades personal skills to stay current with industry best practices and shares knowledge with co‑workers; capable of presenting to technical and non‑technical audiences.
• Documents decisions, processes and procedures; uses business software tools to clearly communicate work product.
• Leads smaller project teams and collaborates with project managers on larger enterprise‑based projects.
• Participates in company emergency response activities as assigned.

Knowledge Requirements:

• Thorough knowledge of information and office technology principles, normally acquired through college level courses or equivalent experience.
• Knowledge of data and telecommunications hardware, software, and network configurations.
• Knowledge of supported PC and technical workstation systems and application software.
• Demonstrated knowledge of network operating systems (e.g., Windows, UNIX).
• Working knowledge of Cisco networking concepts and operations.
• Specialty in networking, desktop computing, server computing, enterprise storage management or telephony/business communication systems.
• Preference for experience with SCCM, MDT/OSD, AppV, RDS/Terminal Services, MDM, VDI, A/D GPOs, Print management, VTC, Endpoint Security, SCORCH, VBScript, and Power Shell.

Skills Requirements:

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
• Effective communication with all levels of the organization, both verbal and written.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• In‑depth analytical, organizational, and conceptual skills to handle various projects and programs.

Experience Requirements:

• 3–5 years of experience with data and telecommunications hardware and network installation, administration and troubleshooting.
• 1–3 years of experience within an enterprise computing environment with an understanding of modern business IT practices.
• 1–3 years of project management experience.

Job Function: Provides superior knowledge and primary technical support for the distributed computing infrastructure, including server/desktop operating systems, Internet services and various hardware platforms. Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the foundation of the company’s business information systems.

• Serves as the primary technical resource for IT systems, hardware and infrastructure; handles complex second and third level technical problems from Infrastructure Analysts. Ensures systems are maintained, monitored and operated to meet designated service level uptimes; available beyond core business hours for emergency support and after‑hour maintenance.
• Plans, researches, designs and directs installation, configuration,…