Functional Analyst​/Lead Functional Analyst - Oahu

Functional Analyst / Lead Functional Analyst – Oahu

Date Posted:
Jun 29, 2026

Location:

Honolulu, Hawaii (HI), US

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

The P EX ENTERPRISE TECH SOFTWARE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company seeks to fill a position either as a Functional Analyst or Lead Functional Analyst, depending on the candidate’s qualifications. The role provides corporate‑wide support for implementation and optimization of policies, programmes, projects and procedures for SAP Security/GRC across SAP ERP Central Component (ECC), Security, Governance Risk & Compliance (GRC), CRM, Business Warehouse, Fiori, and SAP Success Factors.

• Provide first‑level telephone and on‑site support to resolve problems with SAP screens, tools, and processes and monitor the work intake/management system.
• Coordinate and facilitate corporate‑wide efforts to maximize consistent application of SAP policies, programmes, projects and procedures for process owners in Hawaiian Electric, Maui Electric, and Hawaii Electric Light Companies.
• Define and implement Key Performance Indicators (KPIs).
• Participate in process design activities and workshops (business blueprinting).
• Review/approve definitive business processes for alignment with SAP technologies/architectures.
• Act as a change agent for business process adoption and improvement.
• Plan business process and functional application solutions.
• Assist in defining and validating business requirements, identifying gaps between requirements and SAP capabilities.
• Maintain system solution design documents and testing documentation.
• Assist in developing scripts and test data for testing SAP solution processes, perform testing.
• Facilitate functional workshops with business staff.
• Provide functional support in user training.
• Maintain FAQs – Application Questions.
• Provide training to process owners and end users for any changes resulting from problem resolution.
• Monitor and ensure that SAP is operating efficiently and data between ERP modules of SAP and ancillary systems are consistent; resolve data process errors timely.
• Provide Level 1 functional support, perform configuration and functional design.
• Investigate functional problems & requirements.
• Provide functional advice and solutions.
• Scope and estimate changes.
• Plan and perform functional impact assessment of changes, including support packs & patches.
• Identify and coordinate application of OSS Notes.
• Support technical teams (middleware, reporting, etc.) by providing SAP functional expertise.
• Work with process area functional administrators, power users and end users in testing and approval of software modifications and fixes provided by SAP.
• Support SAP Administrators, programmers and other Functional Administrators in testing of SAP modifications, fixes, and planning/implementation of new releases.
• Create functional and business test cases.
• Record and document all test tool design configuration and changes.
• Manage full test cycles on SAP including go‑live.
• Report on test preparation, test execution and defect progress and trends.
• Drive test case creation with business and application support teams.
• Qualify and certify testing of objects and changes to production.
• Assist stakeholders and users in developing appropriate reports and maintaining global User Procedure Documents; assist with security administration as needed.
• Perform job configuration in the SAP system and create change requests for job scheduling and coordination of moving the job configuration to the production environment.
• Subject‑matter expert and owner of all aspects of SAP Security administration as related to access, segregation of duty controls and other process‑area systems.
• Perform detailed analysis and design of SAP and SAP‑related information systems, including new system development or modification or integration of existing systems.
• Remain on call/available for both scheduled and unscheduled work; occasional work outside normal business hours and on weekends.
• Participate in company emergency response activities as…