Help Desk Technician

IT Support Technician (Help Desk & Desktop Support)

Location: Honolulu, HI

Schedule: Tuesday‑Saturday, 7:00 AM‑4:00 PM

We are seeking a motivated IT Support Technician to provide both help desk and desktop support within a large enterprise environment. This role is ideal for someone who enjoys helping people, troubleshooting technology issues, and gaining hands‑on experience across a variety of IT projects.

The technician will support end users through a combination of phone‑based support and on‑site technical assistance, serving as the first point of contact for IT issues while also assisting with desktop deployments, hardware troubleshooting, printer support, and technology‑related projects.

• Serve as the first point of contact for technical support requests.
• Provide Tier 1 troubleshooting for hardware, software, and basic network‑related issues.
• Support users with Microsoft 365 applications and account‑related requests.
• Create, update, and manage support tickets within the ticketing system.
• Escalate complex issues to higher‑level support teams as needed.
• Deliver exceptional customer service while resolving technical issues.
• Provide hands‑on desktop support, troubleshooting, and break‑fix services.
• Install, configure, and deploy computers, peripherals, and related equipment.
• Support printers and other office technology devices.
• Assist with hardware replacements, upgrades, and workstation setups.
• Participate in Microsoft 365 rollout and deployment projects.
• Perform equipment inventory management, organization, and asset tracking.
• Assist with equipment staging, project setup, and technology deployments.
• Maintain organized storage areas and assist with equipment movement and cleanup.

• Strong customer service skills and a genuine desire to help users.
• Basic understanding of Microsoft 365 administration and user provisioning.
• Experience providing Tier 1 technical support in a Windows environment.
• Basic troubleshooting skills involving desktops, laptops, printers, and software applications.
• Strong verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Professional attitude with strong problem‑solving abilities.
• Eagerness to learn and grow within the IT field.

• Experience using a ticketing system to track incidents and service requests.
• Exposure to desktop deployments or Microsoft 365 migration projects.
• Knowledge of hardware installation, asset management, and device inventory processes.
• Prior help desk, desktop support, or technical support experience.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:
  Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):
  We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.