Client Associate - Honolulu

Overview

The Client Associate serves as the primary on-site operational support representative for Xerox-managed services at assigned client locations. This role is responsible for ensuring the successful delivery of contracted services, maintaining strong client relationships, supporting operational processes, managing billing and inventory activities, and providing technical support for Xerox document management solutions. The Client Associate works closely with both the client and Xerox management to ensure service excellence, operational efficiency, and customer satisfaction.

• Ensures day to day interface with account key contacts
• Works closely with immediate manager sharing information and following up with account activity.
• Participates in internal and external account reviews.
• Performs timely submission of billing requirements with all associated reporting.
• Supply/Inventory management.
• Network installation of Xerox device if needed.
• Scan to file configuration on all Xerox devices.
• Scan to file set-up on FTP Server.
• Desktop installation of software if needed.
• FTP server update to Xerox devices.

• Associate degree or equivalent work experience preferred.
• Experience in customer service, office operations, managed print services, or technical support.
• Working knowledge of Microsoft Office applications.
• Basic understanding of networking concepts, FTP servers, multifunction printers, and scanning technologies.
• Experience with Xerox devices and document management solutions is preferred.

• Excellent customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Organizational and time management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and analytical skills.
• Technical aptitude with networking and office technology.
• Ability to work independently while collaborating effectively with internal teams.
• Professional demeanor with a commitment to delivering exceptional client service.

• Competitive compensation (hourly compensation and applicable overtime).
• Comprehensive benefits offerings (including medical,dental, vision, life insurance).
• Retirement Plan – 401k.
• Paid holidays, personal choice days, and paid time off.
• A culture that offers flexibility and a healthy work life balance.