Senior Analyst, Product Insights

Factor_ Senior Analyst, Product Insights

Factor_ is looking for an experienced, talented, and highly motivated insights professional to support the strategy and analytic needs of our organization. Core responsibilities include recurring, responsive, and proactive data analytics to support strategic decision‑making, primarily through spreadsheets, visualizations, and dashboards, as well as reporting on key business initiatives and metrics.

• Identify key themes from customers’ weekly ratings submissions and present recommendations to Menu Planning, Culinary, Procurement, and Operations teams.
• Support business strategy with qualitative data and insights from comment analysis to drive action and quantifiable outcomes.
• Optimize and disseminate recurring reporting on the performance of Factor_’s physical product offerings.
• Participate in recurring bi‑monthly meetings with leadership on physical product offerings through insights and business recommendations.
• Fulfill analytic and insights requests from multiple stakeholders in a timely and responsive manner, ensuring data validation, integrity, and tailored deliverables.
• Develop a working understanding of Factor_’s data infrastructure and systems to request necessary data extraction for ad‑hoc analytics and improve reporting.

• Data‑driven – organize, explore, and synthesize data into actionable insights via visualization and storytelling.
• Detail‑oriented – strong organizational skills with a methodical approach.
• Critical thinker – use logic to identify opportunities, evaluate alternatives, and present complex information.
• Accountable – meet deadlines and complete deliverables on time.
• Collaborative – work effectively across teams and functions.
• Excellent communicator – explain complex (even technical) information to diverse audiences.
• Self‑starter – operate independently with limited guidance, comfortable with ambiguity.

• Undergraduate degree in Business Administration, Economics, Finance, Mathematics, Statistics, or related field.
• 3+ years of relevant work experience in an analytics or insights function.
• Ability to leverage data and visualizations to drive business outcomes.
• Fluent in Google Suite (especially Sheets) and/or Microsoft Office (especially Excel).
• Basic to intermediate SQL proficiency and/or Tableau experience is a plus.
• Bonus:
  Experience in CPG, D2C, Food Tech, and/or Retail companies.

Reports to the Manager, Product Insights within the Factor_ Product Strategy & Innovation team. Role based in Chicago, IL.

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan.
• Generous PTO, including sabbatical and parental leave of up to 16 weeks.
• Comprehensive health and wellness benefits with no monthly cost for eligible employees.
• Tuition reimbursement for continuing education.
• Up to 75% discount on Hello Fresh meal plans (including Hello Fresh, Green Chef, Every Plate, and Factor_).
• Access to 7 Employee Resource Groups (ERGs) – BIPOC, women, veterans, parents, LGBTQ+.
• Inclusive, collaborative, and dynamic work environment.

We are an equal‑opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law. We provide reasonable accommodations to candidates with disabilities.