ServiceNow Technical Consultant
Listed on 2026-07-18
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing: Infrastructure & Operations
Service Now Architect
Hana Technologies and Systems (HTS) is seeking an experienced Service Now Architect to lead the design and delivery of Service Now solutions for federal customers. This strategic role partners with leadership and business stakeholders to develop technology roadmaps, architect scalable platform solutions, and guide complex implementations across multiple Service Now modules.
The ideal candidate is a trusted technical advisor with Service Now expertise, strong consulting skills, and the ability to translate business objectives into innovative, secure, and scalable solutions. Candidates must reside in Honolulu.
Key Responsibilities
- Partner with key leadership, business stakeholders, and technical teams to understand business objectives and translate them into Service Now platform strategies.
- Lead discovery workshops, requirements gathering sessions, and solution design activities with customer leadership.
- Design enterprise-wide Service Now architectures spanning multiple modules, integrations, and business units.
- Develop technology roadmaps that align Service Now capabilities with organizational goals and long-term digital transformation initiatives.
- Establish platform governance, security standards, development best practices, and operational procedures.
- Oversee technical solution design throughout the implementation lifecycle, ensuring scalability, maintainability, and performance.
- Provide architectural guidance for integrations using APIs, web services, and enterprise integration patterns.
- Mentor developers, administrators, and implementation teams while promoting technical excellence and consistent delivery standards.
- Collaborate with project managers and customer stakeholders to manage technical risks, dependencies, and implementation priorities.
- Stay current on Service Now platform capabilities and recommend enhancements that improve business outcomes.
Join our innovative team and contribute to transformative digital solutions. We foster a collaborative culture that values growth, continuous learning, and excellence, offering opportunities to advance your career in a supportive environment.
We Support Your Success
We believe in providing our employees with everything they need to succeed, including:
- Comprehensive benefits options
-medical, dental, vision, life, short and long term disability, supplemental life, Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Employee Assistance Programs, Group Accident, 401(k) retirement plan, 11 Paid Holidays, Generous Paid Time Off + more!
Join our innovative team and contribute to transforming IT service management for our clients. We offer a collaborative work environment, opportunities for professional growth, and a commitment to continuous learning and development.
Requirements
Education & Experience
- Bachelor's degree in Computer Science, IT, or related field, applicable experience may be substituted for education
- 5+ years Service Now implementation/consulting experience, with 2+ years in architect or senior technical role
- Demonstrated expertise across 3+ Service Now modules
- Strong knowledge of enterprise architecture frameworks and IT governance
- Advanced proficiency in JavaScript, APIs, and system integration patterns
- Experience leading cross-functional teams and managing stakeholder expectations
- Customer Service oriented and team collaborator.
Required Certifications/ Clearances
- Must have current or have the ability to obtain required Security Clearance and base access
- Service Now Certified System Administrator (CSA) - multiple modules
- Service Now Certified Implementation Specialist (CIS)
- Service Now Certified Application Developer (CAD) strongly preferred
- Additional certifications in specialized modules (ITOM, ITAM, Workflow, etc.)
HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other characteristics protected by law.
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