IT Support Specialist

Responsibilities

• Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
• IT Inventory:
  Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
• Compliance and Vendor Engagement:
  Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
• Continuous Improvement Initiatives:
  Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
• User-Centric Solutions:
  Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.

• Bachelor's degree or equivalent experience in information systems or related field.
• Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
• Strong judgment, problem‑solving, and decision‑making abilities.
• Exceptional communication skills and the ability to grow relationships and rapport.
• The ability to translate between technical details and the real‑world impact they have.

• Job Title:
  
  IT Support (MAC & Windows experience)
• Location:
  
  Mountain view, CA
• Job Type: Full-time
• Schedule:
  
  8 hour shift
• Work Location:
  
  On the road
• Pay: $30.00 - $31.00 per hour