Functional Program Manager

Overview

We’re looking for an experienced SAP CIS Manager to lead system administration, enhancements, and continuous improvement initiatives for a large-scale enterprise environment. This is a high-impact leadership role where you’ll oversee SAP CIS operations, guide a team, and partner with business and IT stakeholders to optimize systems and processes.

• Lead day-to-day administration and support of SAP Customer Information Systems (CIS) and related applications
• Oversee system configuration, enhancements, upgrades, and testing initiatives
• Drive continuous improvement across business processes and system capabilities
• Manage and mentor a team of functional administrators and support staff
• Collaborate with internal teams, vendors, and consultants to deliver system solutions
• Ensure data integrity, system security, and compliance with IT governance frameworks (ITIL/COBIT)
• Support work order fixes, troubleshooting, and system issue resolution
• Develop and track KPIs, performance metrics, and system benchmarks
• Lead planning and execution of SAP upgrades, service packs, and enhancements
• Manage third‑party consultants supporting SAP CIS initiatives

• 5+ years experience managing large enterprise technology or transformation initiatives
• 5+ years experience in customer operations or utility environments (regulated preferred)
• 5+ years in a leadership or supervisory role
• 3+ years hands‑on experience with SAP CIS
• Strong experience with process improvement, system optimization, and change management
• Proven ability to lead teams, influence stakeholders, and drive results

• Bachelor’s or Master’s degree (Business, Engineering, or related field)
• PMP certification (or equivalent)
• Experience in electric utility or regulated industries
• Familiarity with ITIL / COBIT frameworks

• Program & project management
• SAP CIS expertise
• Strategic planning & system roadmap development
• Team leadership & stakeholder management

Permanent position based out of Honolulu, HI.

The pay range for this position is $120000.00 - $140000.00/yr.

This is a hybrid position in Honolulu, HI.

This position is anticipated to close on Jul 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.