Network Administrator II

Full job description: WCBinc is looking for a Network Administrator to provide support for implementation, troubleshooting, and maintenance of IT networks. This position will provide support for IT networks including day‑to‑day operations, monitoring, and problem resolution for all the network architecture and devices.

• Provide Tier2 and Tier3 problem identification, diagnosis and resolution of problem
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
• Supports hardware infrastructure site surveys, planning, and design.
• Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition.
• Provide transition planning and support for the migration of existing services between environments (migration to Cloud environments), migration of users from existing service platforms to new service offerings and transition of services into operations
• Provides guidance to lower level technicians and specialists
• Works individually and actively participates on integrated teams
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists
• Provide O&S of LAN/WAN services on an expanded 24x7-service support level on-site and expanded 12x5 service support level during core hours and on-call support with two-hour response time during non-core hours
• Provide manhole maintenance and repairs services of outside plan cabling on a standard 8x5 service support level for communications