AI and Automation Senior Section Manager

AI and Automation Senior Section Manager

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Position Summary

The AI and Automation Senior Section Manager is responsible for leading the credit union's Artificial Intelligence (AI) and Automation function, driving innovation through evaluation, piloting, development and implementation. As the key resource for AI and Automation, you will operate to support solutions that improve employee productivity, operational efficiency, business processes, and member experiences. This role serves as an internal consultant to business units, identifying opportunities to leverage emerging technologies and delivering solutions that create measurable business value.

As the Senior Section Manager, you'll lead and develop a small, focused team of AI & Automation Engineers and Specialists while actively participating in the design, development, implementation, and support of AI-powered solutions, intelligent agents, robotic process automation (RPA), and low-code/no-code applications. The Senior Section Manager researches and evaluates emerging technologies, develops proof-of-concepts, and executes the AI and Automation roadmap through the implementation and management of enterprise AI and automation platforms, the Citizen Developer Program, and related governance practices, to ensure solutions are secure, scalable, and aligned with organizational objectives.

Please note:

This position is primarily located at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $108,900 - $142,905 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

• Work with the Enterprise Platforms Department Manager to execute the AI and Automation roadmap in support of departmental and organizational objectives.
• Lead the AI & Automation Section, fostering a culture of innovation, continuous improvement, experimentation, and responsible use of emerging technologies.
• Oversee recruitment, retention, coaching, performance management, and professional development of AI & Automation Engineers and Specialists.
• Collaborate with department leadership to evaluate, prioritize, and resource AI and automation initiatives based on business value, complexity, risk, and organizational readiness.
• Establish technical standards, development practices, and solution delivery methodologies while building organizational capabilities through mentorship and continuous learning.

• Research, evaluate, and pilot emerging technologies to identify opportunities that improve operational efficiency, employee productivity, and member experiences.
• Assess the business value, technical feasibility, risks, and organizational readiness of emerging technology solutions.
• Develop recommendations for technology adoption, expansion, or retirement based on business needs and strategic objectives.
• Partner with stakeholders to identify opportunities for emerging technology solutions.

• Lead and actively participate in the design, development, implementation, and support of enterprise technology solutions, including intelligent agents, process automation, and low-code/no-code applications.
• Provide technical leadership on solution architecture, integrations, platform capabilities, and development best practices.
• Oversee the lifecycle of technology solutions, ensuring quality, scalability, maintainability, and supportability.

• Serve as an internal consultant to business units, facilitating discovery sessions, process assessments, and stakeholder engagement activities.
• Analyze business processes and workflows to identify opportunities for simplification, standardization, productivity improvement, and automation.
• Assist stakeholders in evaluating solution options, expected benefits, implementation considerations, and associated risks.
• Support organizational adoption of new technologies through education, consultation, and implementation guidance.

• Lead the planning, coordination, and delivery of AI, automation, and low-code initiatives in support of departmental and organizational objectives.
• Collaborate with stakeholders, technology teams, vendors, and project resources to define scope, priorities, timelines, and success criteria.
• Manage project activities, dependencies, risks, and resource allocation to support successful solution delivery.
• Provide project status updates, risks, issues, and recommendations to department leadership and stakeholders.
• Ensure projects are delivered in accordance with established governance, change management, security, and compliance requirements.

• Ensure solutions are developed and implemented in compliance with established governance, security, privacy, and regulatory requirements.
• Work with…