Data Processing User Support Technician , II - Jefferson Elementary

Description

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

• Data Processing User Support Technician I, SR-13: $3,900.00 per month
• Data Processing User Support Technician II, SR-15: $4,221.00 per month

• Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll). Prepares training outlines, lesson plans, visual aids, exercises and informational material. Updates training when new releases are acquired or existing programs are upgraded.
• Troubleshoots hardware and software computer problems including operating systems, internet, and applications such as Microsoft Office and electronic mail. Diagnoses causes for interruptions in processing and takes corrective action as defined in operating instructions or based on previous experience. Determines if a service call is needed or if the problem should be referred to higher‑level personnel. Documents problems and resolutions for future reference.
  
  Participates in the testing of new software releases, identifies problems and recommends solutions.
• Maintains contact with users to monitor training effectiveness and reinforce learning. Responds to user questions regarding software capabilities and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements. Performs rudimentary programming tasks, e.g. to generate ad hoc reports.
• Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedules and coordinates training center activities (training classes, video conferences); orders supplies; maintains inventory and coordinates maintenance and repair of training center equipment; maintains servers in the training center; and tracks training center expenditures.

Basic Education Requirement
:
Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Experience that demonstrates knowledge of correct English grammar and usage, reading comprehension and the ability to apply written instructions, and a high degree of verbal skill may substitute for the required education.

General

Experience:

Work experience demonstrating the ability to read and understand complex written materials (e.g. rules, procedures, policies) and to write simply and clearly.

Specialized

Experience:

Work experience demonstrating effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives) and a variety of applications (e.g. word processing, electronic mail, spreadsheet, database management). At least one year of this experience must involve providing assistance and advice to users in resolving hardware and software problems.

Data Processing User Support Technician I

• 1 year of general experience
• 2 years of specialized experience
• 3 years total experience

Data Processing User Support Technician II

• 2 years of general experience*
• 2 years of specialized experience
• 4 years total experience
• For the II level, at least one year must have included preparing outlines, visual aids and informational material for group presentations and demonstrating the ability to interact directly with people and provide technical instructions to groups.

• A Bachelor’s degree in education or a professional diploma in education may substitute for all general experience.
• Fifteen semester credits from an accredited college may substitute for six months of general experience, up to a maximum of one year.
• A Bachelor’s degree in Information and Computer Science may substitute…