IT Technician II

Description

Pay range: $34.10/hr

• Enjoy discounted hotel room stays for you and your family worldwide through the Go Hilton travel discount program
• Group Health Insurance (with a paid opt-out option)
• Recognition programs
• Paid Vacation, Sick Leave, Holidays
• 401(k) with company match
• Team Member Fitness Center, and more

Hilton Waikiki Beach Hotel is looking for a Part Time on‑site IT Technician II who will be responsible for supporting and maintaining the hotel’s IT infrastructure, ensuring optimal performance of systems critical to daily operations and guest satisfaction. This position requires a proactive, solutions‑oriented professional with strong technical skills and the ability to work independently on complex issues. The IT Technician must be reliable and able to work varying schedules, have excellent verbal and written communication skills and be able to meet and exceed Hilton service delivery standards to both internal and external customers.

This position reports to the General Manager.

• Provide Tier 2 support for escalated technical issues involving hardware, software, networking, and hotel systems.
• Excellent computer proficiency and troubleshooting (MS Office – Word, Excel, PowerPoint and Outlook).
• Maintain, troubleshoot and provide basic support for hotel‑specific systems such as PMS (e.g., Opera), POS (e.g., MICROS, Symphony), key card systems, key control system, and guest Wi‑Fi.
• Monitor and maintain network infrastructure, including Unifi switches, routers, firewalls, and wireless access points.
• Assist in the planning and execution of IT projects, including system upgrades, migrations, and new technology rollouts.
• Ensure compliance with data security policies and assist with audits and risk assessments.
• Write and maintain accurate documentation of systems, configurations, and standard operating procedures.
• Train and support hotel staff on IT systems and best practices.
• Coordinate with vendors and service providers for technical support and procurement.
• Provide on‑call support as needed, including weekends and holidays.
• Provide support for PCs, printers, copiers, and other end‑user devices.
• Reimage computers and perform software installations, updates, and removals.
• Maintain and troubleshoot enterprise‑grade server hardware and software.
• Rack and cable IT equipment in network/server rooms.
• Apply foundational networking knowledge (OSI model, routing, switching, firewall configuration).
• Support hospitality systems, including:
  • Property Management Systems (PMS)
  • Guestroom entertainment platforms
  • Guest Wi‑Fi networksl
  • Hotel phone systems
• Perform software maintenance including antivirus management and user data backups.
• Handle hardware maintenance: upgrades, provisioning new computers, and network wiring.
• Maintain accurate inventory of all IT assets and ensure records are up to date.
• Deliver user support and troubleshooting aligned with IT best practices.
• Perform related duties as assigned by the General Manager.
• Ensure compliance with all company and brand policies and procedures.

3 or more years of experience in enterprise IT environments working with business IT systems; with at least 1 year in a hospitality or service‑oriented environment.

• Associate’s degree or higher in Information Technology, Computer Science, or related field preferred.

• 2–4 years of experience with Microsoft 365 Office and basic troubleshooting.
• 2 years of user support experience.
• Strong knowledge of Windows Server, Active Directory, networking (TCP/IP, DNS, DHCP), and virtualization (e.g., VMware or Hyper‑V).
• Experience with hotel systems such as OnQ, Opera PMS, MICROS POS, and guest internet solutions.
• Preferred
  
  Certifications:
  
  CompTIA A+, Network+, Security+ or Microsoft.
• Experience with Windows 11 workstations and Windows Server 2019, as well as hospitality systems.
• Familiarity with robotics or automation platforms is a plus.

Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.f

or call  to let us know the nature of your request.