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Tier I DNS Security Help Desk Agent
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-07-27
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking Tier I Service Desk Agents to provide first-line support for Protective DNS. You will respond via phone, email, and Service Now, troubleshoot basic DNS issues, and escalate complex problems to senior staff.
You will monitor ticket progress, maintain knowledgebase, and coordinate with operations during outages to minimize impact while delivering responsive customer service.
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