Network and Systems Administrator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Staff Full Time Honolulu, HI, US

Salary Range: $75,000.00 To $80,000.00 Annually

CHAMINADE UNIVERSITY OF HONOLULU

Chaminade University offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims

• Position Information

Title:

Network and Systems Administrator (Level 2 Support)

Full Time, Exempt

Classification: E/A/M II

• Position Summary

Under the general supervision of the Senior Director of Information Technology Systems and Senior Dev Ops & Infrastructure Technical Lead, the Network Administrator (Level 2 Support) provides escalated technical support for the university's wired and wireless network infrastructure. This role resolves network and connectivity issues escalated from the IT Service Desk (Level 1 Support), performs routine network hardware and software maintenance, and assists with monitoring network performance, reliability, and security across campus and residence facilities.

The Network Administrator works closely with the IT Service Desk team to troubleshoot escalated tickets, supports wireless connectivity for students, faculty, and staff, and helps maintain accurate documentation of network devices, configurations, and inventory. This role assists with the implementation of network security protocols and participates in network and cybersecurity planning under the direction of the Network Manager or Senior Director of Information Technology Systems.

Working within established policies and procedures, this position performs network and computer hardware/software installation, maintenance, and troubleshooting with minimal to moderate supervision, escalating complex or unresolved issues to the Network Manager or Senior Director of Information Technology Systems. This position combines hands-on technical support with routine network administration responsibilities and includes project role outs for new/upgraded IT network hardware and software.

• Reports to

Direct Report To:
Network Manager or Senior Director of Information Technology Systems.

• Consolidated
  
  Role Responsibilities:
  
  

Network Infrastructure & Maintenance

• Supports campus-wide network performance, reliability, and security, escalating complex or unresolved issues to the Senior Director of Information Technology Systems and Senior Dev Ops & Infrastructure Technical Lead.
• Performs routine network hardware and software maintenance, including configuration backups, patches, and security updates.
• Identifies network problems, determines root causes, and implements resolutions within the scope of the position.
• Helps ensure the uninterrupted function of essential networking services and equipment across campus and residence facilities.

Help Desk & Technical Support (Level 2 Escalation)

• Provides second-tier (Level
  2) technical support for network-related help desk tickets escalated from Level 1 Service Desk staff.
• Troubleshoots and resolves wired network port and connectivity issues for staff, faculty, and students.
• Mentors and provides guidance to Level 1 Service Desk staff on network-related troubleshooting techniques.
• Documents ticket resolutions and maintains accurate records within the ticketing system.

Wireless Network Support

• Installs and maintains wireless access points, antennas, and related hardware and software for students, faculty, and staff.
• Monitors and troubleshoots wireless connectivity issues across campus.
• Creates and maintains a database and inventory of installed wireless devices.

Security & Planning

• Assists in implementing and maintaining network security protocols, including endpoint protection and access controls.
• Participates in network planning and cybersecurity planning activities under the direction of the Network Manager or Senior Director of Information Technology Systems.
• Supports backup and disaster recovery procedures for network systems.
• Maintains inventory of network equipment and orders supplies and repair or replacement parts as needed.
• Works with vendors to ensure network components are appropriate, assisting with installation and configuration when required.
• Assists with tracking warranties, licenses, and maintenance agreements for network hardware and software.

Other Duties

• Performs other duties as assigned by the Senior Director of Information Technology Systems and Senior Dev Ops & Infrastructure Technical Lead.
• Disclaimer

This list of responsibilities is not exhaustive. Details relating to both essential and non-essential functions…