IT Infrastructure Manager
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for:
Pivotal Solutions
Full Time
position
Listed on 2026-08-19
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Infrastructure
Job Description & How to Apply Below
Job DescriptionWe are seeking a highly skilled IT Infrastructure Manager to oversee and manage our multi-tiered IT infrastructure services, including networks, servers, and core infrastructure services in both AWS and Azure environments. This role requires a strong background in scripting with Power Shell, proficiency in managing and supporting server and infrastructure technologies, and expertise in administering Office 365 for user account and mailbox management.
Key Responsibilities:Primary process owner for multi-tiered IT infrastructure servicesManage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)Script with Power ShellAdminister Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensingEscalation support for all user account-related tasksOversee and support IT Infrastructure Managed Service ProviderManage internet service providers across all SitesShare management of core Business platforms (Office 365, Zoom, SharePoint, Printers, One Drive, Egnyte, etc.)Support conferencing technology such as Zoom, Zoom Rooms, and TeamsDevelop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processesManage security incidents, investigations, resolutions, and reportingDrive resolution of high-severity outages impacting IT infrastructureResponsible for budget commitments, forecasting, and tracking for the groupContribute to the development of the IT vision; translate the vision into short-/long-term goals and deliverablesManage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providersLead the evaluation and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirementsPartner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and supportConduct design review of systems and applications to ensure adherence with identified stability, performance, and security standardsSupport GxP systems and SOX compliance activitiesRequirementsEducation, Experience & Skills Requirements:
5+ years of experience in IT, providing supervisory and direct technical support for IT Infrastructure3+ years of IT experience in similarly sized growing Biotech companiesBroad IT Infrastructure experience, with emphasis on Life Sciences-related systems deliveryProven experience with managing and utilizing cloud infrastructure in a service delivery processSuccessful experience managing the following infrastructure:
Meraki FW/Wi-Fi, Azure, AWS EC2, Info Sec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage SolutionsKnowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, Info Sec Breach ManagementKnowledge of applicable regulatory requirements, data privacy practices, and laws, including FDA 21 CFR Part 11, SOX, and HIPAAMust have a strong understanding of IT Infrastructure as part of a business function (SLAs, ITIL practices, etc.)Experience with Computer Systems Validation (CSV) and good documentation practices is highly desiredPossess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality resultsMust communicate well, both in writing and verbally, including success in communicating ideas in both technical and user-friendly language and technical writing skillsResults-oriented team player who leads by example and takes full accountabilityA passion for business transformation, the ability to lead change inclusively, and the desire to bring the best combination of skills together in a teamAbility to operate in a cross-functional / matrix environment
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