Manager - Business Systems & Data Solutions

Manager
- Business Systems & Data Solutions

Full Time
- Technical/Prof Professional Honolulu, HI, US

2 days ago Requisition

Salary Range: $ To $ Annually

At the Hawai’i Community Foundation (HCF), we believe that an organization’s team as a “whole is greater than the sum of its parts” (Aristotle). To us, this means that we are committed to be a collaborative ‘ohana (family) that lives and actionizes our mission, respects and cares for each other, and innovates and learns together. We understand that we must rely upon all our individual strengths as we partner to provide excellent value and achieve effective results for our generous donors, community partners, and all of Hawai’i’s people.

Position Summary

Like all HCF team members and volunteers, the Business Systems and Data Solutions Manager exudes the heart and passion for HCF’s mission: to inspire the spirit of giving and invest in people and solutions to benefit our community. Specifically, the role owns day-to-day administration, support, data integrity, and continuous improvement for HCF’s core business applications and cross-system data flows, with initial focus on Sage Intacct, Salesforce, the donor portal/Salesforce Experience Cloud, and related integrations.

Responsibilities are organized into five areas, with ownership noted where the role leads directly or partners with other teams.

Application Ownership and Support

• Serve as the primary business application owner for Sage Intacct, Salesforce, the donor portal (Salesforce Experience Cloud), related integrations, and associated workflows.
• Administer user access, roles, permissions, approval workflows, configuration settings, fields, layouts, validation rules, dashboards, reports, and routine configuration changes.
• Manage issue intake, troubleshooting, enhancement requests, release testing, change communications, user documentation, and escalations to HCF’s Information Solutions Group (ISG), cloud providers, or implementation partners.

Finance Systems and Accounting Operations

• Support Sage Intacct administration for financial reporting, fund accounting, dimensions, restrictions, account groups, dashboards, accounts payable (AP) workflows, allocations, administrative fees, spending-policy support, cash movement, and reconciliation workflows.
• Partner with the Finance Department to maintain business rules for funds, restrictions, available-to-spend balances, investment activity, grants, payments, administrative fees, payroll allocations, and reconciliations.
• Use working knowledge of accounting, including debits and credits, journal entries, AP, reconciliations, financial reporting, and fund-accounting impacts, to evaluate system behavior and troubleshoot issues.
• Help reduce spreadsheet-based workarounds by moving repeatable processes into controlled application workflows where practical.

Salesforce, Donor Portal, and Constituent-Facing Systems

• Support Salesforce as the staff-facing view of fund, donor, gift, grant, balance, and related activity, and support the donor portal as HCF's donor-facing digital experience.
• Maintain Salesforce fields, layouts, reports, dashboards, validation rules, light automation, user access, portal content, and issue resolution.
• Coordinate with Finance, Development, Grants, Scholarships, ISG Departments, cloud providers, and external partners to maintain accurate donor visibility, fund balances, grant status, privacy rules, and portal content.
• Determine whether needs can be resolved through internal configuration or require ISG, developer, cloud provider, or implementation-partner support.

Integrations, Data Governance and Reporting

• Partner with ISG and cloud providers to monitor and troubleshoot data flows across core systems, including Sage Intacct, Salesforce, RENXT, Smart Simple, Next Gen, ADP, Blackbaud Merchant Services, merchant-services files, bank files, reporting tools, and other connected systems.
• Own reconciliation checks, exception reports, integration-monitoring routines, and data-quality controls that support staff confidence in system information.
• Clarify source-of-truth ownership for master data, report logic, business rules, and cross-system dependencies.
• Support…