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Global Head of IT Service Management & Platform Governance
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-08-30
Listing for:
Pearson
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise-wide ITSM across the OCTO organisation. This senior role requires deep ITIL 4 expertise, a platform product mindset, and strong stakeholder influence to govern AI-enabled service delivery at scale.
You will own the Service Now and Atlassian tool chains, guide governance frameworks across incident, change, knowledge, and CMDB, and build a world-class, 24/7 service management function for Pearson globally.
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