Associate Field Services Technology Manager

Associate Field Services Technology Manager – New York, New Jersey

Full job description:
This role is based in New York and New Jersey, supporting NYC/NJ‑managed hotels.

You will bring your technical skills to a hospitality company with an award‑winning culture. On the Technology Field Services East team reporting to the Senior Manager Technology Field Services East, you support projects including IT Cap Ex, hotel openings/conversions, and major hotel group events.

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares:
  Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount
• Paid parental leave for eligible team members, including partners and adoptive parents
• Mental health resources including free counseling through the Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we commit to offering leadership development opportunities and programs through every step of a team member's career journey and at every level, both in our hotels and across corporate.

This is a hotel‑based position, and you will represent Hilton IT by attending Hotel Operations Meetings.

• Interact with hotel team, and, if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton's Service Now platform and other third‑party vendor support processes.

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Build positive partnerships with vendors, corporate IT teams, and hotel team members.
• Problem solve and advise on important issues to facilitate decision making.
• Support ongoing training and build a culture of learning.

• IT Cap Ex projects for the hotel including network upgrades, server/workstation refreshes.
• Hotel opening and conversion‑related projects.

Minimum qualifications:

• Professional work experience in technology or related field.
• Travel outside of NYC to NJ up to 10%.

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of technology‑related experience, or High School Degree/GED plus 12+ years of technology‑related experience.
• Three (3) + years of professional work experience in Technology or related field.
• Cisco Meraki or network‑related certifications.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST.
• Experience with hospitality core systems: PMS, POS, Keycard, and PBX.

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please let us know if you require an accommodation during the application process.