System Administrator & Training Support​/Project Coordinator

Job Purpose

This position is on-site Hawaii Location.

This position aims to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly. A successful applicant will be self-driven to provide excellent customer service to end users without daily supervision.

This is not a remote position and requires working full-time onsite or from the corporate office. In addition, this role will support project management efforts for Hawaii-based contracts, assisting with coordination, tracking, and oversight of ongoing projects to ensure alignment with scope, schedule, and client requirements.

The job duties and responsibilities of the FACET Training and Support Specialist and Project Coordinator include, but are not limited to, the following:

The job duties and responsibilities include, but are not limited to the following:

• Effectively and efficiently fieldingsupport calls for FACET system
• Escalating challenging calls to next level support engineers and following up to ensure call hand over.
• Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
• Managing and grooming files and data used by FACET support team members during site visits
• Assisting with training new FACET support engineers
• Delivering on call, on-line and in-person FACET training and assistance
• Weekly pick-up and drop-off deliveries
• Weekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET users
• Must be able to travel internationally or domestically to provide FACET support
• Must be able to provide support person, e-mail and/or phone.
• Must have professional physical and phone presence at all times to mirror Premier Solutions' professional values
• Must enter all activity/support/onsite visits in the internal database within 24 hours of the incident
• Must update the support database on a daily basis
• Must obtain all applicable sign-off documentation for onsite visits
• All incoming support must be responded to within 4 hours. All support specialist are responsible to respond to support for all areas.
• Must be self-managed and driven to get the job done with little to no supervision
• Must be able to perform "ad hoc" demos or briefs of the FACET system
• Must have Microsoft Office experience (Word, Excel, Access database)
• Support project management activities for Hawaii-based contracts, including coordination, execution, and tracking of assigned projects

• Assist with monitoring project timelines, deliverables, and milestones to ensure successful completion
• Coordinate with site leads, and clients to support project requirements and objectives
• Track and report project updates, risks, and issues to leadership as needed
• Assist in maintaining project documentation, reports, and communication records

• Other duties, as assigned

• High school diploma or equivalent;
  Associate’s degree or higher preferred
• Prior military experience in the logistics field is preferred
• Excellent Customer Service and Training experience in IT field

• Server+, Network+, MCITP, MCSA, or CCNA preferred

• Must be able to lift 40-pound box at minimum
• Must have reliable transportation to travel to different naval bases
• Must be able to travel domestically and internationally as needed for 1-2 weeks at a time.
• Ability to learn quickly and take charge confidently.
• Must have a valid/current driver’s license and passport.
• Must be able to effectively organize, execute, and follow-up on support tasks
• Technical skills in Windows, OS, Server, and Networking
• Must have demonstrated training and customer service experience in the IT field
• Must be able to deliver professional presentations to executive-level audiences
• Must have a strong customer service background
• Proficiency in using the Microsoft Office suite of software
• Ability to work within a team to meet established project goals
• Ability to communicate professionally, concisely, and…