Desktop Refresh Technician

Desktop Support Technician - Windows 11 Deployment Position Overview

We are seeking a Desktop Support Technician to support a large-scale Windows 11 deployment initiative across multiple enterprise locations. This role is ideal for a hands‑on IT professional with strong desktop support experience who is comfortable working independently and supporting end users during hardware refresh and operating system migration activities.

The successful candidate will play a key role in device imaging, deployment, troubleshooting, and migration efforts, helping ensure a smooth transition to Windows 11 across the organization.

• Perform workstation imaging, configuration, and deployment activities.

• Support Windows 11 migration projects, including user setup and post‑deployment troubleshooting.

• Migrate pilot and production user groups to new devices and operating systems.

• Install, configure, and support desktop hardware, software, peripherals, and mobile devices.

• Diagnose and resolve hardware, software, operating system, and connectivity issues.

• Provide onsite support across multiple office and branch locations as required.

• Troubleshoot and resolve end‑user issues in a timely and professional manner.

• Perform hardware replacements, system upgrades, and device refresh activities.

• Document support procedures, deployment activities, and issue resolutions.

• Escalate complex technical issues when necessary.

• Assist with large‑scale desktop deployment and device refresh initiatives.

• Coordinate deployment schedules and support users during migration windows.

• Ensure successful device rollouts with minimal disruption to business operations.

• Support after‑hours deployment activities and maintenance windows.

• Experience performing computer imaging and device deployment activities.

• Strong desktop support experience, including hardware and software troubleshooting.

• Experience supporting Windows‑based environments.

• Ability to work independently and manage tasks with limited supervision.

• Strong customer service and communication skills.

• Excellent problem‑solving and troubleshooting abilities.

• Willingness to travel between multiple work locations as needed.

• Previous experience supporting Windows 11 deployments or operating system migrations.

• Experience with enterprise desktop refresh projects.

• Familiarity with deployment and imaging tools.

• Experience working in large corporate or enterprise environments.

• Standard business hours:
  Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility to work after hours during deployment windows, typically between 5:00 PM and 10:00 PM.

• Must be comfortable working a schedule that includes both daytime imaging activities and evening deployment support.

• Onsite position supporting multiple office and branch locations.

• Fast‑paced environment supporting a large enterprise‑wide technology initiative.

• Opportunity to work closely with IT teams and end users throughout a major desktop modernization project.

• Participate in a large‑scale Windows 11 deployment impacting an entire enterprise.

• Gain valuable experience with enterprise device refresh and operating system migration projects.

• Develop highly transferable skills in desktop support, deployment, and endpoint management.

• Work in a collaborative environment while contributing to a critical technology modernization effort.

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job…