Help Desk Support

Help Desk/Customer Service Support
- Applications In this role, you will assist users with application-related issues, document and track requests, troubleshoot common problems, and coordinate with advanced support teams when escalations are needed. This is not a desktop, hardware, or network support role. The focus is on supporting a specific business application and delivering an exceptional customer experience.

• Respond to incoming user support requests via phone, email, ticketing system, and other communication channels.
• Gather information to identify issues and determine appropriate resolution paths.
• Create, update, and manage support tickets in accordance with established service standards.
• Troubleshoot common application access, login, and functionality issues.
• Escalate complex or unresolved issues to specialized technical teams as needed.
• Prioritize requests based on urgency and business impact.
• Provide status updates and resolution communication to end users.
• Maintain accurate records of customer interactions and support activities.
• Contribute feedback and suggestions to improve support processes and knowledge resources.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Previous customer service, help desk, service desk, call center, or technical support experience preferred.
• Strong verbal and written communication skills.
• Ability to remain professional, patient, and solution-oriented when assisting customers.
• Experience working with ticketing systems such as Service Now or similar platforms is a plus.
• Basic troubleshooting and problem-solving skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Comfortable navigating multiple systems and applications while assisting users.
• Strong attention to detail and organizational skills.

In-state applicants only.

Must be available to interview immediately.

Equal Opportunity Employer
- Disability & Veteran