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ServiceNow - Technical Consultant

Job in Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for: Compunnel, Inc.
Full Time position
Listed on 2026-09-17
Job specializations:
  • IT/Tech
    IT Consultant, IT Specialist
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below

The Service Now Technical Consultant will lead and deliver complex Service Now implementations and solutions, providing deep technical expertise and strategic guidance to support digital transformation initiatives. The role will design, develop, configure, integrate, and optimize Service Now solutions across ITSM, ITOM, HRSD, CSM, and other modules while providing technical leadership, mentoring, stakeholder engagement, and support for pre-sales activities. Active Secret Clearance is required.

Key Responsibilities
  • Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, HRSD, CSM, and other Service Now modules.
  • Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
  • Provide technical leadership and mentorship to junior consultants and developers.
  • Customize and configure Service Now applications using platform best practices while maintaining platform integrity.
  • Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration technologies.
  • Conduct code reviews and performance tuning to ensure high-quality and efficient solutions.
  • Ensure Service Now solutions adhere to applicable security and compliance standards.
  • Stay current with Service Now releases and proactively recommend platform enhancements.
  • Support pre-sales activities, including solutioning, demonstrations, and proposal development.
  • Manage multiple priorities independently in a fast-paced environment.
Required Qualifications
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of hands‑on experience with Service Now platform development and administration.
  • 2+ years of experience delivering successful Service Now implementations in enterprise environments.
  • Strong understanding of Service Now architecture and data models.
  • Experience with Agile methodologies and Dev Ops practices.
  • Excellent communication, presentation, stakeholder management, and problem‑solving skills.
  • Ability to work independently and manage multiple priorities.
Certifications
  • Senior‑level certification requirements:
    Certified Application Specialist (CAS), at least 3 Certified Implementation Specialist (CIS) certifications in any specialization, and Certified Application Developer (CAD).
  • Intermediate‑level certification requirements:
    Certified System Administrator (CSA), at least 2 Certified Implementation Specialist (CIS) certifications in any specialization, and Certified Application Developer (CAD).
  • Junior‑level certification requirements:
    Certified System Administrator (CSA), at least 1 Certified Implementation Specialist (CIS) certification in any specialization, and Certified Application Developer (CAD).
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