Digital Solutions Engagement Professional

The HSFCU is seeking a Digital Solutions Engagement Professional where you'll have the opportunity to collaborate across the organization to scale and drive digital engagement initiatives.

You will focus in developing driving and executing engagement initiatives that align with the organization's overall digital strategy, business objectives, and member needs.

In this position, you'll have the unique opportunity to collaborate with other business units, leveraging data-driven insights and you will be able to incorporate your expertise in digital spaces.

This position is located at our HSFCU Headquarters in Downtown Honolulu.

$63,000 - $81,060 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on commission.

• Engagement Program Delivery
  • Coordinate and executes internal and member engagement strategies that expands member adoption of HSFCU's digital and mobile banking platforms and advances business growth.
  • Ensures campaign content, communication, and resources have received appropriate approvals before their execution and delivery.
  • Collaborates with internal business units, including branch teams, to promote digital banking solutions and self-service tool within member interactions. Ensures staff deliver consistent information and member experiences throughout their engagement touchpoints.
  • Serves as the digital banking subject matter expert and ambassador, providing training, coaching, resources, and support to branch staff and leadership.
  • Educates staff on digital banking features, benefits, security, and self-service capabilities through workshops, demonstrations, and personalized assistance.
• Performance Analysis, Insights, and Continuous Improvement
  • Monitors, analyzes, and reports on campaign data and performance, providing actionable recommendations to improve results and supports data-driven decision-making.
  • Maintains knowledge and awareness on digital banking trends, emerging technologies, and industry best practices. Recommends improvements that can improve and enhance member experience and digital engagement as needed.
• Digital Solutions Operational Support
  • Provides additional support to digital channel initiatives, system enhancements, departmental projects.

• 4-6 years of professional work experience in digital marketing, campaign management, or digital content strategy, demonstrating track record of success executing multi-channel digital campaigns and analyzing performance data.
• Strong understanding of digital marketing, content strategy, and campaign execution.
• Knowledge of digital platforms including mobile application platforms and applicable marketing resources.
• Proficiency with CMS platforms, campaign tools, and analytics dashboards.
• Bachelor's degree.

• Bachelor's degree in in Marketing, Communications, Digital Media, Business Administration, Data Analytics, or other-related field.
• Related work experience in Financial Services and financial services compliance requirements.

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

• Competiti…