Commercial Lines Manager

Responsibilities

• Establish and help to achieve annual Commercial Production goals
• Look for opportunities to grow a business, through partnerships or new initiatives, and work to take advantage of those opportunities.
• Analyze sales and other reports that give insight into how production goals can be adjusted to achieve production goals and improve performance.
• Work with Carrier partners to maintain and build relationships, establish annual production goals, schedule periodic carrier meetings, and maintain carrier appointments.
• Work efficiently and calmly on tight deadlines or as stress factors arise.
• Assist President and work as a member of a cohesive team.
• Accept extra duties as situations arise.

• Manage daily company operations and resolve issues.
• Coach and conduct training for agents and employees on best practices for managing accounts, workflow, and handling daily issues and tasks.
• Coach and train department on policy risks analysis and making recommendations based on a thorough analysis of all factors involved in a business situation.
• Manage House accounts by conducting annual risk analysis, making recommendations for additional coverage, market and solidify coverage after presenting proposal to Finance Enterprise Audit Committee.
• Examine company rules to make sure they stay relevant and make recommendations and implement necessary change.
• Establish individual performance goals, track performance over time and complete annual performance based on results.

• Oversee that agent services are being performed by Account Managers and Assistant Account Managers with accuracy and within standard turnaround period.
• Pre-underwrite new and renewal risks, prepare quotation as needed, prepare, and submit applications to carriers and/or complete quote and bind process using carrier’s online process.
• Update Agency Management system accordingly.
• Pre-underwrite endorsements prior to processing to insurance carriers and/or endorse changes using carrier online systems; update Agency Management system accordingly.
• Work with carrier to seek approval to reinstate risks.
• Issue proof of insurance and vehicle identification cards accordingly.
• Respond to carrier underwriting requests.
• Provide customer service to policyholders in the absence of the agent.
• Perform other duties as assigned.